Customer Service Manager

Janice L. Coleman

***** ***** *****, ******* ** *7433 Phone 313-***-****

Email: ******.*********@*****.***

Attention Personnel Department,

I am a hard working professional with a Bachelor’s Degree in Sociology/Social Work, obtain at Marygrove College. Currently I am working on my Masters in Counseling at, University of Detroit Mercy.

In my current work experience as a Supervisor and Coordinator, for an established community organization located in Detroit, where I counsel clients and offer services to them that would gear them toward becoming self-sufficient. I am a trained professional and find that my ability to communicate effectively and engage clients on multiple levels allows me to be successful in meeting the needs of our clients. My past work experience as an Accounts Receivable Specialist took place at major Medical Facilities, in Detroit as well as Suburban Hospitals. During this time my skills in Billing and Customer Service was acknowledge by my Superiors on many occasions.

The position you posted, is one that I have great interest in and would like an opportunity to interview with you. The interview would of course take place at your convenience. If you have any question I can be reached at the number listed above. Thank you for your time and consideration.

Janice L. Coleman

19351 Cliff Detroit, MI Phone: 313-***-****

Email: ******.*********@*****.***

Objective

To obtain a position in Human Services, that would allow me room to grow within the organization.

Education

Masters Program – Counseling LPC, January 11, 2011 – Current Student, Relevant Coursework: Multicultural Counseling, Theories, Guidance, Principles and Practices…

Bachelors of Sociology/Social Work – Graduate May/2010, Relevant Coursework: Sociology, Psychology, Theories and Ethics, Grant writing….

Associate of Science – Primary Focus, Social Work – Graduate June/2007, Relevant Coursework: Sociology, Psychology, Child Development, and Introduction to Social Work….

Internship and Experience

Counselor – Assisting transitioning families and individuals, Advocate on behalf of the clients, Provide food, clothes and medical resources, and assist with Identification….

Manager/Supervisor Eastside location – Current - Supervise counselors and provide leadership with difficult cases, assist with transitions, coping, Advocate for the clients, Birth Certificates and Identification, Community outreach, Work in correlation with others on projects such as, fund raisers….

Manager/Coordinator Soup Kitchen – Current - Oversee complete operations of Sunday Soup Kitchen, Coordinate groups and volunteers schedules, Responsible for Sunday payroll, Accounts documents and Stipends……

Account Receivable Specialist – Research, investigate and process complex high dollar insurance claims, EPIC systems, Cash Posting, Training, Correspondence, Customer service, Communicate effectively with customers regarding claims processing complaints, Troubleshoot between numerous agencies, Highly knowledgeable with multiple insurances such as, Medicaid, Medicare, BCBS, HMO…

Employment History

Manager/Supervisor, Crossroads of Michigan – DHS Non-Profit, Detroit, MI 08/16/2009 – Current

Manager/Coordinator, Crossroads of Michigan – DHS Non-Profit, Detroit, MI 11/16/12 - Current

Billing Contractor, All- croft Financial Health Source – Henry Ford Hospital, Troy, MI 08/16/2005 – 06/30/2009.

Account Receivable Specialist, William Beaumont Hospital, Royal Oak, MI 08/25/98 – 10/18/05

Senior Billing Clerk – Beaumont Reference Lab, Royal Oak, MI 05/26/96 – 08/25/98

Honors

Member of National Association of Black Social Workers (NABSW)

Volunteer for Red Cross

Recipient of the Mary Grove College Mustang Scholarship Award

Soup Kitchen Coordinator

Assistant Coordinator of Free Press Marathon for Crossroads

Coordinate Signup for Mobile Mammography

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