Customer Service Manager

J HAY-AR C. QU IR I M I T

A.B. Fernandez West, Dagupan City,

Pangasinan, Philippines 2400

Mobile #: +639*********

Email Address: j hayarqui r ****@*****.***

OBJECT I VE: Seeking a challenging opportunity where I will be able to utilize my

s trong organizational skills, educational background, and ability to work well with

people who will allow me to grow personally and professionally.

Educational Background:

Bachelor of Science in Business Administration

Major in E-Ma rketing

Asian Insti tute of E-Commerce College

Graduate, June 2009

Bachelor of Science in Nu rsing

Colegio De Dagupan

Undergraduate (3rd Year)

Working Experiences:

Position: Events Supervisor

Company: Ace Promotion & Marketing Corporation

Address: #21 Tambac District, Dagupan City, Pangasinan, Philippines

Du ration: October 2011 July 2015

Responsibilities include:

Acts as the front liner of the company who is directly in-charge in the

p roper implementation of assigned events projects and making sure

t hat the objectives are achieved.

Closely supervises the work and performance of the field personnel and

making sure that field personnel assigned to implement the projects

a re thoroughly briefed / t rained.

Participates in the planning and implementing stage of every event

and ini tiates the preparation of logistics required in the

i mplementation.

Creates and maintain cordial and harmonious working relationship

w ith clients representative, store/outlet representatives, contact

person, immediate superior and subordinates.

Conducts regular visits to personnels place of work to closely monitor

and supervise the implementation of assigned activities.

Submits required daily, weekly and monthly reports to his superior.

Position: Nestle Supervisor (Me rchandising)

Company: Ace Promotion & Marketing Corporation

Address: #21 Tambac District, Dagupan City, Pangasinan, Philippines

Du ration: M arch 2011 September 2011

Responsibilities include:

Overall administrative and operational supervision of his

merchandising group.

Supervision of merchandising activities and distribution and control of

a ll merchandising materials/supplies of merchandisers assigned to

h im.

Supervision and control of all in-store promotional activities and staff.

Develop rapport and harmonious relationship with Client, Outlet

M anagers, Supervisors, and employees under his area of coverage.

Coordinates directly with Key Account Manager (KAM).

Conducts regular visits of the work areas to closely monitor and

supervise the execution of assigned projects.

Performs other assignment and functions which maybe required from

t ime to time by his Branch Manager.

Position: Personnel Recruitment

Company: Spark Promotions & Marketing Services, Inc.

Address: Brgy. San Miguel, Calasiao, Pangasinan, Philippines

Du ration: J uly 2010 January 31, 2011

Responsibilities include:

Manage all administrative matters required by the Division.

Proper filing and safekeeping of all in ternal and external

correspondences, reports and maintenance of same on their individual

f iles.

Recruitment of applicants to meet Operations Groups clients

manpower needs.

Conduct of required wri t ten examination for applicants.

Responsible for providing t raining and orientation to new employees.

Responsible for the encoding and payment of benefits and insurance of

a ll employees of the company.

Position: Coordinator

Company: Spark Promotions & Marketing Services, Inc.

Address: B rgy. San Miguel, Calasiao, Pangasinan, Philippines

Du ration: September 2009 April 2010

Responsibilities include:

Implements the implementation guides as provided by the Project

Supervisor.

Assist his/her Project Supervisor in the recruitment, briefing and

t raining of qualified personnel who will do the activities.

Updates his/her Project Supervisor on the development and status of

t he on-going projects and submit weekly progress reports of the

activities.

Submits Daily Activity Report and Weekly I t inerary to the Project

Supervisor.

Secures permission from the contact persons before the start of any

sampling effort and the same after has been concluded.

Accountable for all stocks (sampling and selling), logistics materials

(equipments, materials, supplies, etc) and remittance of cash collection

(selling activity) undertaken by his/her group.

Position: O fficer-in-Cha rge / Service Crew

Company: Zagu Shake Food Corporation (Nepo Mall Dagupan Branch)

Address: A rellano St., Dagupan City, Pangasinan, Philippines

Du ration: December 2006 March 2008

Responsibilities include:

Greet customers and take orders, suggest menu and add-ons for

additional sales.

Responsible for providing courteous and efficient services to the

customers.

Trained new crews regarding procedures, policies, duties and menus.

Maintained cleanliness in our booth area and for us to encouraged

customers to buy our products.

Also responsible in meeting deadlines regarding reports such as

i nventory report, sales report, delivery report, etc.

To ensure the standard measurement of customers order are met.

And, it is also my responsibility as OIC to deposit our daily sales and to

check if all supplies and ingredients needed are complete.

Position: C ustomer Service Assistant

Company: Absolute Vision Entertainment, Inc. (Video City)

Address: A rellano St., Dagupan City, Pangasinan, Philippines

Du ration: J une 2006 November 2006

Responsibilities include:

Provide excellent customer service to improve business performance.

Greet, address and thank customers in friendly and professional

manner.

Responsible for the retrieval of borrowed CDs/DVDs.

Responsible also to saturate outside the store or in a particular area

t hat customer cant easily have access to our store.

Participate in meetings and activities held to improve customer

satisfaction and business performance.

Implement company policies and procedures in providing good

customer services.

Seminars & Trainings Attended:

1ST E vents & Warehouse Management Summit 2014

Ace Promotion & Marketing Corporation

#144 Pinatubo St., Mandaluyong City

February 10-12, 2014

On-The-Job T raining

Asian Insti tute of E-Commerce College

Office of the Registrar

April 2009 July 2009

Business P rocess Outsourcing T raining

Asian Insti tute of E-Commerce College

Dagupan City, Philippines

June 1 June 5, 2009

Philippine E-Commerce Ent repreneurs towards Globalization

Philippine In ternational Convention Center (PICC)

Manila, Philippines

April 14, 2009

Personal Information:

Bir thday : December 17, 1985

Bir thplace : Dagupan City

Civil Status : Single

Religion : Roman Catholic

Height : 56

Weight : 64 Kilos

Relevant Skills:

Effective in verbal and written communication skills

Strong presentation and leadership skills

Excellent relationship building skills

Ability to maintain confidential informations.

Willing to be trained and work in any shift

Character References:

Furnished upon request.

Contact this candidate