BARBARA A. BETANCOURT

Orlando, FL ***** ? 407-***-**** ? acq556@r.postjobfree.com

Experienced Customer Service Rep

A results-orientated customer service specialist with 10 years' experience. A

reputation for building productive and positive relationships with diverse customers

resulting in improved customer retention and loyalty. Proven ability to manage a high

volume workload in a calm and constructive manner with a solid record of success.

Areas of expertise include but are not limited to:

Meet/Exceed Customers Expectations

Outstanding Customer Service

Problem Solving

Public Speaking

Follow Safety/Procedures

Great Phone Etiquette

Meet and Exceed Company Goals

Time Management

Confidentiality

ACHIEVEMENTS

Received numerous awards for providing outstanding customer service

Provide a high level of customer service and client relations based on outstanding

communication

Focused on the speedy resolution of a problem to ensure the client's complaint is

handled tactfully

Established good working relationships with customers/co-workers and managers

Exceeded in Customer satisfaction, meeting and surpassing client's expectations

WORK HISTORY

Security Officer - Admerial Security Orlando, FL

03/2013-03/2015

Worked in the command center-operating all CCTV Cameras.

Circulated among visitors, patrons, or employees to preserve order and protect

property.

Inspected and adjusted security systems to ensure operational use and to detect

evidence of tampering.

Wrote reports of daily activities and irregularities.

Security Officer - Choice Security Orlando, FL

09/2011-06/2013

Performed Security in an apartment Complex with over 200 units.

Patrolled and wrote reports of daily activities and irregularities, such as property

damage and theft.

Security Officer - Orlando Health Orlando, FL

12/2008-06/2010

Ensured safe environment for hospital staff personnel, equipment and patient at the

facility.

Wrote reports of daily activities and irregularities, such as property damage and

theft.

Security Officer - Fox Protective Service Orlando, FL

08/2007-10/2010

Performed incoming and outgoing visitors of the facility.

Wrote reports and completed physical surveillance of high rise office building for

security compliance.

Screened all applicants through screening system including background check as well.

Theater Hostess - Walt Disney World Orlando, FL

04/1976-05/2004

Delivered outstanding service, exceed expectations and build long-term loyalty.

Greeted and hosted guest to shows and insured their comfort.

Public speaking to more 1000-1200 guests daily per show.

Performed instructions and summary monologues for each show.

EDUCATION

Private Investigator Diploma - Penn Foster Career School

Security D License - State of Florida

High School Diploma - Oakridge High School

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