Customer Service Data Entry

- Elane Street –

**** ***** **. ****: 678-***-****

Cumming, Georgia, 30028 **********@*******.***

Dispatcher –Operations Management- Freight Coordinator

- Fleet Operations LTL/TL - Driver Manager - Materials Management

- Supplier Consolidation - DOT Compliance - Production/ distribution - Contract proposals - Rate negotiations - Carrier Relations

- AS400/ MS Excel/ MS Office/ Logistics Pro

PROFESSIONAL EXPERIENCE

Freight Broker (May 2014 – March 20015)

Trinity Logistics, Buford GA

- Accurate data entry into logistics software, produce load plan, and execute

- Hourly management and coordination of shipments

- Track and trace all shipment

- Negotiate and confirm rates with carriers

- Analytical ability of prevention of problems and swift resolution implementation

Dispatcher (October 2013 – April2014)

Keystone Petroleum Transport, Doraville GA

-Receive, process, schedule, and dispatch of petroleum products within the greater Atlanta area

-Fleet of 12 tanker company drivers and three owner-operators

-Daily maintenance of store to insure adequate level of petroleum products

Logistic Coordinator (August 2012 – October 2013)

Lo/Jack Corporation, Alpharetta, GA-Multi-line phone system

- Orchestrate dispatch exceeding varied needs of automobile dealer network

- Working knowledge of geographical region ensuring optimum daily scheduling

- Accurately processing private and commercial requests with time sensitivity

- Monitor and Expedite workload in assigned region.

- Concise communication with automobile dealers/ consumers for rescheduling

- Maintain daily log of work activity and tech hours.

Line Haul Dispatcher (May 2005 - April 2012)

Saia Motor Freight, Johns Creek, GA

- Accurate analysis of line haul needs based on tonnage projections

- Prioritization of tasks in a fast pace environment

- Reduction of expenditures for outside transportation sources

- Efficient dispatch utilization of 70 + drivers and equipment

- Instinctive ability to define problems leading to implementation of appropriate measures

- Maintain concise communication with dock/terminal managers

- Concise communication of special instructions and expedited guarantee delivery

Freight Broker (October 2003 - October 2004)

Trans-Dynamics, Inc., Norcross, GA

- Negotiate rates for shipping of dry goods, refrigerated, oceanic, and specialized freight

- Analytical aptitude for new carriers/ owner operators for contract proposals

- Data entry of new freight carriers and dispatch of carrier trucks

- Orchestrate efficient freight movement throughout the continental United States

- Developed effective problem resolutions with efficient solution implementation

Logistics Coordinator (March 2003- October 2003)

Aim National Lease, Gainesville, GA

- Provided on-site management of logistics for national aluminum manufacturer

- Dispatch of Aim company drivers and equipment within Southeast Region

- Accurate data entry of information for scheduling purposes

- Processed average monthly shipments of 5.2 million pounds

- Reduction in transportation expenditures to multiple plants by 46%

- Coordinated efficient equipment utilization that reduced transit time by 51%

Dispatcher (August 2000 - September 2002)

Consolidated Freightways, Gainesville, GA

- Performed extensive customer relations

- Support for sales department with hourly monitoring of shipments

- Investigative root cause of and sorted issues relating to OS & D adhering to company guidelines

Air Freight Logistics Management Coordinator ( October 1999 - July 2000 )

Redwood Logistics, Alpharetta, GA

- Member of the logistics management team for a major Telecommunications account

- Processed air freight / LTL freight expenditures valued in excess of $300,000 monthly

- Reduced client's freight expenditures by 40%

- Grew account by 62%

- Staffed and trained team members

- Hourly tracked air/ next day, oceanic, and LTL shipments daily

- Performed collections recover valued in excess of $1 million

Freight Broker (September 1998 - September 1999)

Five Star Transportation, Gainesville, GA

- Maintain clear communication with established carrier contracts

- Evaluation for new carriers/ owner operators and submission of contract proposals

- Negotiated rates for dry goods and refrigerated freight

- Dispatched efficient movement of domestic freight throughout the continental United States and Canada

- Responsible for tracking freight shipments

- Effective problem resolution and implementation in a fast pace environment

Driver Manager ( November 1996 - May 1998 )

U.S. Xpress, Chattanooga, TN

- Dispatched drivers and equipment via Qualcomm of 50 fleet trucks

- Coordinated shipment of dry goods freight within the Continental United States and Canada

- Monitored and tracked shipments daily

- Maintaining ongoing communication between drivers and customer service

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