Customer Service Manager
Resume:
Deborah Lee
********@*****.*** - 604-***-****
* Over 9 years of Customer Service experience
* Take initiative to complete tasks and follow direction
* Maintain a clean and organized work environment
* Demonstrate Reliability, responsibility and dependability
* Learn new tasks and implement them quickly
* Work efficiently in a fast paced environment
* Have excellent communication and interpersonal skills
* Basic knowledge of MS Word; 50-60 WPM (typing)
WORK EXPERIENCE
Office Manager
Skynyx Solutions - Burnaby, BC - February 2013 to November 2013 Reception (Inbound and outbound calls)
* Schedule /Confirming Appointments
* Conduct interviews
* Enter all contracts into data base (all data entry)
* Enter payments
* Pay role
* Inventory/ ordering supplies
* More details upon request
Customer Service
Residential / Commercial - Montréal, QC - 2007 to 2012 Montreal, QC
* Cleaned and maintained Residential and Commercial locations
* Organized cleaners cleaning materials and made schedules
* Customer Service: scheduled appointments; dispatched crew, ordered supplies Receptionist / Customer Service
FundScrip / FundStream Inc - Montréal, QC - 2005 to 2007 Reception (Secretarial)
* Electronic Funds Transfer project manager (EFT)
* Enrolled new groups
* Trained new administrators
* Managed Customers/Clients expectations and goals
* Manually entered paper order forms / batching orders
* Liaised between sales reps and members
Accounts Receivables Manager
E-fundraising Inc - Montréal, QC - 2001 to 2005
Montreal, QC
* Managed Accounts Receivables department
* Processed banking transactions
* Provided customer service efficiently
* Distributed accounts to collections
* Effectively resolved client/customer disputes and issues
* Managed all shipping manifests on accounts
* Reviewed AR consultants accounts
* Created Monthly-quarterly -yearly accounts for sales
* Adjustments, credits and collections
EDUCATION
Diploma
Centennial Regional High School - Montréal, QC
1983
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