Customer Service Manager
Resume:
Willie C. King
**** ******* ***** *****, *******, GA 30034
Primary Phone: 404-***-****
***********@***.***
OBJECTIVE
A results oriented, hands-on individual with more than twenty years of progressive manufacturing management experience. Management style strongly emphasizes teamwork, creativity, and lean manufacturing. Held increasingly responsible positions as a result of demonstrating a solid track record for managing multiple functional areas and delivering results in the manufacturing/production industry. Goal is to obtain a position which will utilize and enhance my present skills.
SKILLS
Skill Name Experience
Management 25+ years
Microsoft Windows 97 and 2000 currently used
ISO 9000 8 years
AS400 Integrated Production System 10 years
Lean Manufacturing Techniques 15+ years
Process Improvements 15+ years
Cost Analysis 20+ years
Dell Carnegie: Public Speaking
Statistical Process Control (SPC)
Performance Evaluation
Team Building
Mentoring / Coaching
Customer Service
CAREER QUALIFICATIONS & ACHIEVEMENTS
Production Supervisor Fleenor Paper, Macon GA
9/2014-present
Provided oversight of the production of paper products to the finished product material within fast-paced, high-tech environment requiring expertise in production scheduling, quality management, team building, training, cost control and troubleshooting.
Provided effective utilization of resources.
Analyzed and made decisions on improving processes, increasing quality and reducing costs.
Supervised and trained employees in accordance with the goal of an effective operation, high productivity, while maintaining a safe work environment.
Analyzed production operators/adjusters in determining repairs to ensure machinery was properly maintained and calibrated.
Performed inspection of operations to ensure a quality product.
Production Manager All-Rite Inc., Conyers GA
09/2008-9/2014
Specializes in production of all types of customized aluminum parts for RV’s including but not limited to doors, windows, frames etc.
Supervises ten employees in the daily operations of a manufacturing industry in building and distributing orders for customers throughout the east coast.
Provides analysis and decisions on process improvement in the method of operation and delivery of final product.
Determines causes of waste and high inventory and develop methods to improve and streamline processes, thus eliminating waste and maximizing use of raw materials.
Conducts cost analysis to ensure processes provide the best return.
Explores and implements methods to improve productivity while ensuring quality product on final delivery.
Streamlined inventories by 50%.
Reduced scrap and waste by 26% through analysis of processes focused on root causes.
Cultivated and championed a continuous improvement team environment with entire hourly workforce.
Restaurant Owner Mollie Mills Country Diner & Deli, Jackson, GA
11/2006-7/2008
Specialized in a Family Style menu and atmosphere, serving breakfast, lunch and dinner eat-in or take out seven days a week.
Obtained and purchased building, oversaw and contracted building renovations, furnishings and décor.
Devised original proposal and business plan. Secured product vendors and maintained stock inventory.
Managed associates, including the scheduling of shifts, performance feedback and oversight of work.
Contained inventory costs and best use of products according to life cycle.
Implemented and maintained daily, weekly, and end of the month transactions.
Prepared weekly payroll.
Provided excellent customer service, and used operational and management skills in performance of duties.
Production Supervisor Papercon, Atlanta GA
11/2003-12/2006
Provided oversight of the production of paper products to the finished product material within fast-paced, high-tech environment requiring expertise in production scheduling, quality management, team building, training, cost control and troubleshooting.
Provided effective utilization of resources.
Analyzed and made decisions on improving processes, increasing quality and reducing costs.
Supervised and trained employees in accordance with the goal of an effective operation, high productivity, while maintaining a safe work environment.
Analyzed production operators/adjusters in determining repairs to ensure machinery was properly maintained and calibrated.
Performed inspection of operations to ensure a quality product.
Restaurant Manager Nether’s Restaurant, Sylvester GA
09/2003 –10/2003
Oversaw the preparation and delivery of lunch/dinner take-out orders at a soul food restaurant seven days a week.
Accommodated up to 50+ guests at one time.
Supervised and managed staff members.
Developed and revised menu based on guest trends/preferences and seasonal considerations.
Sourced vendors and negotiates inventory and costs, with emphasis on business development.
Extensive profit/loss experience in standardization of portions and implementation of labor cost controls.
Documented end-of-month, daily and weekly transactions.
Prepared bi-weekly payroll. Assured high degree of cost-efficient customer service; focused on excellent customer service, customer problem-identification, and customer resolution.
Recognized for cultivating long term, stable staff with team-player philosophies.
Credited with increasing revenues 167% over one year by increasing customer base and average check.
Production Supervisor Mead School and Office Products, Atlanta GA
2/1998 - 9/2003
Ensured production of paper products based on customer specification.
Lead the staff to ensure that material was delivered with a high-speed quality production throughout shifts.
Supervised and trained employees in accordance of an effective operation, while maintaining a safe work environment.
Monitored MSDS and OSHA regulations to ensure compliance.
Analyzed production operators/adjusters in determining repairs to ensure machinery are properly maintained.
Maintained and developed production schedules.
Ensured maintenance on equipment.
Worked to improve the skill level of operators/adjusters while being flexible to handle customer demands at peak season.
Trained employees to focus on building quality products.
Production Manager Schultz Container Systems, Norcross GA
9/1987 - 9/1997
Analyzed customer demand and production requirements in order to develop short and long-term forecasts for production planning and management.
Coordinated production plans and shared resources between plants and home office in Europe.
Monitored and maintained production schedules, capacity plans and resource requirement plans.
Ensured compliance with ISO 9000 standards, DOT and OSHA regulations.
Start-up and repair of controlled material handling and extrusion control equipment, roll-conveyor system and hydraulic metal fabricating systems.
Purchased and ensured supply of parts to meet demands of plant operations.
Inspected and ensured quality of shipments to meet company standards.
Accomplished significant production increases through cross-training and motivation instilling a sense of pride, teamwork and encouraging some competitiveness in the employees whom I supervised.
Produced a team that became the #1 producing Schultz plant in the United States.
Warehouse Supervisor Upton's Department Store, Doraville GA
9/1986 - 9/1987
Assisted in developing the central warehouse distribution facility for the Atlanta Division of Upton's Department Stores.
Hired and trained warehouse staff.
Coordinated shipments between facility and the retail locations.
Maintained inventory and ensured adequate stock.
Performed performance reviews of all employees.
Coordinator/Operator Miller Brewer Company, Albany GA
2/1981 - 8/1986
Performed quality control checks on random samples and ensured proper calibration of high-speed container sealers.
Operated high-speed machines: fillers, depalletizes, packers and palletizes.
Monitored and maintained production schedules.
Ensured compliance with ISO 9000 standards, DOT and OSHA regulations.
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EDUCATION
Albany State University US-GA-Albany, GA Bachelor's Degree in Business Administration
AFFILIATIONS
5/1990 - Present Albany State University Alumni Officer
REFERENCES
M. Gale Belton
Human Resources Manager
Atlanta Airlines Terminal Corporation
P. O. Box 45170
Atlanta, GA 30320
*******@****.***
404-***-**** X 2169
Mr. Eddie Snelling, Esq.
Senior Assistant Attorney General
State Department of Law
40 Capitol Square, SW
Atlanta, GA 30334
Phone: 404-***-****
Fax: 404-***-****
Contact this candidate