Cisco Certified Network Associate, CCNA

ROSSITER LOREN MIKEL IV

***** ***** ********* ******* ***. 1-D

Lake Oswego, OR 97035

805-***-**** Main

503-***-**** Cell

****.*****@*****.***

Summary

Mr. Mikel has several years of college in Computer Science and Business Management. He most recently has proficient experience working with clients and customers at the technical helpdesk level and has excellent communications skills and technical expertise.

Mr. Mikel is seeking an entry level CCNA networking position with a company where he can grow and utilize his skill set. Ross is a reliable, intelligent individual and is a team player.

Technical Skills

Switching Technologies

Routing Protocols

Comprehensive Knowledge of the OSI Model

IP Addressing, VLSM, CIDR

Linux Administration

PHP Web Driven Database Design

Shell Scripting

Microsoft Office

Adobe Photoshop CS Suite

Digital Media Design and Website Design

Lab experience in:

OSPF

BGP

EIRGRP

VLSM

Experience

05.23.2015 – Present: Insight Global Corporation, Contract Hardware Engineer

Install New Rack Mounted UPS

Backup old servers, and install new rack mounted servers and rails

Securely erase data off old servers and old HP network printers

Install and configure new HP Network printers and MFPs

Coordinate with client staff before start of job

Fax and use online ticketing system to manage jobs and associated

paperwork for client

06.24.2013 – 12.02.2014: Xerox Corporation, Technical Support Analyst, Helpdesk, HR 888-***-****

Provided technical support to clients with Apple Desktops and

Laptops

Escalation of technical issues

Responsibilities included technical communications

Analysis of trouble tickets history

Education

June, 2002: High School Diploma, Harbor High School, Santa

Cruz, California

Cisco Networking Academy

2002-2007: Cabrillo College, Aptos, California

05.11.2015: Cisco CCNA Routing and Switching Education

Career Objectives

CCNP Collaboration

CCNA Collaboration

CCNP Routing and Switching

CCIE Collaboration

CCIE Routing and Switching

References

Michael Sears, CCIE #38404

CompuCom Systems Western Region

Professional Services

Office: +1-720-***-****

Mobile: +1-303-***-****

Fax: +1-978-***-****

Carolyn Patch, Supervisor

Xerox Corporation

Office: +1-503-***-****

E-Mail: *******.*****@*****.***

Contact this candidate