Customer Service Manager
Resume:
Jonathan Natzke
Chicago, IL 60613
*********@*****.***
EXPERIENCE
Groupon, Inc. Chicago, IL, Oct 2012 – Present
Customer Service Representative
● Ability to convey ideas and policies to varied customers and audiences with ease
● Trained and proficient in inter-company communications
● Familiar with core roles as a representative and assisting to supervise those coming into the company as a Temp Supervisor
● Forging new aspects of the Groupon customer support experience through the Live Chat feature. Assisted in training and informing multiple departments in Live Chat’s use. Columbia College Chicago Chicago, IL, 2010 – May 2012 Story Workshop Individual/Group Instructor
● L ead students through personal writing sessions with a focus on cultivating confidence and motivation in their work
● W orked with students to revise and edit drafts
● C oached reading techniques with an emphasis on oral communication Knee-Jerk Magazine Chicago, IL May 2010 – Mar 2012 Assistant Editor
● Edited manuscripts for monthly online publications
● Developed promotional materials for local and national distribution
● Coordinated on-site readings and fundraising events EDUCATION
BA in Creative Writing, Columbia College Chicago Chicago, IL, 2012
● Graduated with High Honors distinction
REFERENCES
● Tina Jens, Professor, Columbia College Chicago 773-***-****
● Steve Tartaglione, Co-Founder and Editor, Knee-Jerk Magazine 630-***-****
● Samantha LaFountain, Resolutions Team Rep, Groupon, Inc. 312-***-****
● Michael J. Montgomery, Manager, Groupon Inc 630-***-****
Contact this candidate