Medical Assistant Customer Service

Zhenya McDonald, AAS, BS

813-***-**** – **********@*****.***

HR Coordinator / Generalist / Project Management

Project Management Team Development Organizational Development

Assuring positive outcomes and efficient quality service and care to employees and HR management, while utilizing appropriate initiatives, proactive timely planning and coordination of services, with cost containment in mind. Keen ability to work in a collaborative environment and helping create a strong organization.

Core competencies include:

Customer Service & Support Conduct Orientation

Problem Solving/Auditing Training & Development

Professional /Diversity Development Performance Management

Confidentiality Compliant Leadership Development /Mentoring

Delivering Timelines Managing Projects

Issue Resolutions Writing Operating Procedures

Education & Credentials

Bachelor of Science in HR Management/Organizational Leadership Rasmussen College, Brandon, FL 2015

Associate of Science Diagnostic Medical Sonography Central Florida Institute, Palm Harbor, FL 2011

Medical Assistant Diploma Ultrasound Diagnostic School, Pompano Beach, FL 1995

Unit Secretary Certificate Sheridan Vocational Graduate, Hollywood, FL 1988

BLS: First Aid and CPR Certified HIPPA / OSHA compliant and trained

Key Skill Areas

Management/Leadership:

Handles Human Resources tasks, employee recruiting, hiring, promoting.

Perform employee reviews, background checks, on boarding

Orientation and Training, Manage / Supervise a team of employees

Maintains information similar to Applicant Tracking System and other Human Resource Management Systems

Accountable for accurate completion of the new hire paperwork and to ensure a positive candidate experience.

Microsoft Office (Word, Excel, and PowerPoint)

Medical Manager, NCR, CRT, AS4000

Interfaces with internal resources and outside vendors regarding pre-employment requirements

Event Planning and coordinating, able to meet deadlines

Counseling / Coaching /Problem Solving (conflict resolution)

AR/AP knowledge, heavy cash handling, records and accounts auditing and reviewing.

Customer Service:

Remains calm, positive and effective while working under pressure in high-stress situations.

Effective strong communication skills (written/verbal)

Responds to concerns or complaints immediately, Problem solving & dispute resolution, Employee relations.

Keen ability to build and main rapport within diverse groups of people.

Coordinate of Services, Perform Utilization Assessments and services.

Professional Experience

Case Manager/Care Coordinator, Freedom Health Plans, Tampa, FL 2013-Present

Diagnostic Medical Sonographer/Medical Assistant, Tampa Obstetrics/ Exodus OBGYN, Tampa, FL 2011 - 2013

Diagnostic Medical Sonographer, University Community Health, Tampa, FL 2009 - 2011

Medical Assistant (Ultrasound Dept), H. Lee Moffitt Cancer Center, Tampa, FL 2009 – 2010

Human Resource Gernalist, Citation Assistant Program Services, Tampa, FL 2005-2013

New Dawn Restoration Center, Membership Management Specialist, Tampa, FL 2008-present

Medical Assistant/Dermatology Coordinator Supervisor, Advanced Dermatology, Brandon, FL 2003 –2006

Owner of Zhe Design Int’l / Men & Women’s Image consulting & Clothing Store, Brandon FL 2006-2009

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