Customer Service Administrative Assistant

Jessica Lee Westfall

***** ******** ******* **** ********, Texas 77469

Phone: 361-***-**** email: *****************@*******.*** Summary: Reliable and friendly employee, who learns quickly and masters new concepts and skills rapidly; passionate about creating a satisfying customer service experience; loves hands-on posi- tions involving client-focused situations while maintaining a proficient and personable demeanor; a self-driven, and committed worker dedicated to an organized and detail-oriented job performance. Skills: Excellent typist and proficient in many aspects of MS Office Computer literate and knowl- edgeable of current social media trends Pleasant appearance, phone and CSR voice Organized with good time-management project skills Detail-oriented with strong communication skills Hard working and dedicated with flexible schedule

Professional Retail Experience: Compute and record transactions using registers or optical price scanners Process merchandise returns and exchanges and resolve customer complaints Interact with clients, store management and coworkers to enhance customer shopping experience and im- prove store profitability Retrieve and process floor recovery Prep merchandise purchase and prepare packages for shipment

Bed Bath and Beyond – Corpus Christi, Texas May 2013 to August 2013 Kohl’s – Corpus Christi, Texas August 2013 to November 2013 American Eagle – Corpus Christi, Texas November 2013- December 2014 (Seasonal Work)

Designer Shoe Warehouse – Corpus Christi, Texas November 2013- December 2014

(Seasonal Work)

Education: Flour Bluff High School – Corpus Christi, Texas – University Preparatory Honors Program

Texas A&M Kingsville – Kingsville, Texas – Business Management Coursework Sul Ross State University – Alpine, Texas – Marketing major with a minor Theatrical Arts

Accomplishments:

- University Preparatory High School Graduate: 2009-2012

- Child mentor for FBISD elementary school

- Secretary for Corpus Christi Hospice center

- Chorale Ensemble member/actor in Sul Ross University theatre production

- Member of SRTS (Sul Ross Theatrical Society

References upon Request

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