supply chain/logistics

SAIMA MEHAR

Flat No.***, Star Building, Al-Shuwaiheen

Sharjah, UAE

Mob: +971-********* E-mail: *******@**********.***

Professional Synopsis

Customer Handling

Supply Chain Management

Logistics/ Shipping

Finance & Control

MIS

Documentation

Competent and versatile professional having progressive and diverse experience in Logistics Operations includes Shipping and Transportation in challenging, diverse, and dynamic environments.

Skills

Experience in SAP, BAAN, SQL

MIS reporting

Letter of Credit (LC)

MS Excel.

Customer Handling.

Profile Summary

Work Experience : 4.1 yrs.

Functions : Logistics, Documentation, Supply Chain, Customer handling

Roles : Executive-Logistics (Supply Chain), Sr.Executive-Commercial, Logistics Coordinator,

Documentation Executive

Current Annual Salary : 3.46992 lacks per annum

Previous Employer : Godrej & Boyce Mfg. Ltd

Highest Degree Held : Masters in International Business (M.I.B) & UGC-NET

Experience Summary:

Snapdeal.com Okhla, India.

Executive-Logistics (Supply Chain) Jul, 2014 – June, 2015

Key responsibilities:

Responsible for the coordinating with courier services, warehouse for delivery on time, Delivery Execution, Order Execution & Logistics. Sharing different types of Report & handling courier performance.

Order management /Delivery Execution

Coordinating with Couriers for timely delivery.

Generating different types of reports for performance of courier.

Coordinating with internal and external agents for timely execution of shipments.

Coordinating with warehouse, sellers & couriers for pick up & timely execution of shipments

Resolving the customer complaints & managing the refunds.

Preparation of monthly reports and communicate with top management

Analysis of performance data for the allotment of PIN codes to couriers.

Logistics/ Shipping

Co-ordinate other departments for shipment status & timely execution.

Coordinating with Customer Support Team, Complaint team, couriers, seller, and warehouse for timely delivery.

Providing details of the shipments for refund related to accounts department.

Handling PIN code services of courier so that customer will get the product within TAT.

MIS

Maintaining daily tracker for shipment tracking

Preparing daily reports for status dispute, NDR reports etc.

Managing & follow up for undelivered shipments by maintain tracker.

Maintain tracker for refund cases.

Preparing reports for customer complaint.

Data analysis & Performance maintenance of couriers.

Godrej & Boyce Mfg Ltd Okhla, India.

Sr. Executive-Commercial Nov, 2013 – June, 2014

Key responsibilities:

Responsible for the coordinating with customer warehouse and Head Office for delivery on time, Delivery Execution, Order Execution & Logistics.

Order management /Delivery Execution

Coordinating with warehouse for delivery of material to respective customer/Dealer.

Punching of orders in system from dealers or customer.

Coordinating with internal and external agents for timely execution of business activity.

Coordinating with agents manufacturing plants for timely delivery of material.

Communicating the delivery status to individual customer/dealer.

Preparation of monthly reports and communicate with top management

Coordinating with warehouse team for stock mismatch and liquidation of old stocks.

Capgemini Business Services (India) Ltd. Gurgaon, India.

Process Associate – Logistics Nov, 2011 – Nov,2013

Key responsibilities:

Responsible for the Order Management, Delivery Execution, Shipping & Logistics and Revenue Recognition.

Order management /Delivery Execution

Coordinating with Inventory department for the availability of materials

Preparation of Shipping documents (Packing List, Invoice and other documents)

Coordinating with internal and external agents for timely execution of business orders

Confirming if the shipment has been delivered to the destination point

Communicating the shipment status with F&C team and do the sale booking

Preparation of monthly Customer Order report and communicate with top management

Logistics/ Shipping

Co-ordinate internal activities related to all outgoing shipments other department concerned.

Coordinating with Customer Support Team, Plant, hub, LSPs and overseas agencies for timely execution of business orders.

Provide detail of outgoing shipment to all parties responsible for ensuring prompt delivery to customers/recipients.

Sustaining the existing network & managing the supply chain, ensuring timely procurement and distribution of materials.

Monitoring availability of stock, making appropriate arrangements to ensure on time deliveries.

Closely working with Logistic Department on daily basis for the timely delivery of the parts at the end customer site and make sure proposed ETA is met.

Managing Quote to cash project, with successful clearance of material in customs with presentation of Letter of Credit documents to Bank.

Providing Payment concerned Reports to Finance and Control for client.

Measure, monitor and report on Payment and Logistic related activities in order to ensure timely and accurate status update to Business functions and senior management, timely escalation of issue and resolution of key decision points.

Check and amend the transport documents, hence coordinate with LSP for the originals to submit in the bank for the payment purpose.

Trade Finance:

Check all the clauses of LC according to UCP600 & ISBP

Prepare and present all the docs required as per Letter of Credit to bank for payment.

Follow up with bank for credit advice & discrepancies.

MIS

Maintaining the Order tracking MIS.

MIS for tracking the details of Letter of Credit e.g. LC issue date, expiry date, amount consumed under specific LC etc.

MIS related to payment from bank.

Documentation:

Prepare shipping documents

Prepare document as per Letter of Credit for bank presentation.

KANSIN IMPORT EXPORT PVT LTD.

Okhla, India

Documentation Executive May, 2011 – Oct, 2011

Key responsibilities:

Coordinating and controlling the cycle of transportation.

Managing logistics operations involving coordinating with companies for Road/Air Transport to achieve seamless & cost-effective transport solutions.

Prepare shipping documents

Prepare documents for payment from buyer through banks.

Achievement:

Awarded as Gold Star in Snapdeal for best performer of the quarter in Nov 2014.

Have been Rewarded as Employee of the Month for June 2012

Educational Qualification:

Masters in International Business (M.I.B) from Jamia Millia Islamia

B.A (H) Economics from Jamia Millia Islamia

Senior Secondary from St. Michael’s High School, Patna

Personal Details

Date of Birth : 04th May 1988

Languages Known : English, Hindi, Urdu and French

Marital Status : Married

Visa Type : Sponsored by Husband

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