Customer Service High School

Vanessa Lang Khiev

**** **** ***. **** *****, CA 90806.

Phone: 562-***-****

Email: *******.*****@*****.***

OBJECTIVE Seeking a position in the customer service utilizing my skills, experience, and talents that I have attained and developed over 11 years to help the company prosper. To obtain a challenging position which will provide opportunities for advancement in an environment which best utilizes my communication and organizational skills.

EXPERIENCE

2/13 – Present VA Long Beach Healthcare System – Long Beach

5901 East 7th Street Long Beach, CA 90822 562-***-****

Job Title: Volunteer for Eye Clinic Data Entry

Audit over 12,000 files for eye clinic inputting files into CPRS

Separate living veteran records from the deceased veteran records

Input the information from hard copied files into the computer and create manifest for each box

Call and remind patient appointment, and schedule their appointment

9/96 – 03/08 Malaysia Airlines – Tom Bradley International Airport

380 World Way Suite #4114 Los Angeles, Ca 90045 310-***-****

Job Title: Customer Service

Checked in by inputting passport information and visa for their onward connecting flights

Filing and ticketing

Sent message for onward flights

Assisted passengers with their departure and arrival flights

Escorted and greeted VIP, first class, and business class passengers to the golden lounge as needed

Worked in a versatile environment which included interline, bag room, ticketing, VIP lounge, and check-in counter

02/98 – 05/00 Carnival Cruise Line

World Port Cruise Center, Berth 93A Port of Los Angeles San Pedro, CA 90731 310-***-****

Job Title: Embarkation Representative

Customer service

Embarkation such as customer check-in including input passport and visa documentation

Tagged bags for passengers when boarding the ship

Disembarkation such as assisting passengers with baggage and connecting flights

Maintained traffic control which included passenger boarding and departure

11/93 – 09/96 J.C. Penny Company Inc.

South Bay Pavilion Carson #500 Carson, CA 90746 310-***-****

Job Title: Sales Consultant

Sold merchandise which included jewelry, watches, diamonds, and wedding bands

Responsible for setting up display presentations in the fine jewelry department

Cashier and daily monitoring of inventory

05/93 – 11/94 M.B. Marble and Granite Co.

South Rancho Way, Rancho Dominguez, CA 90220 310-***-****

Job Title: Secretary

Performed general office duties which included data entries, managing client database

Answered phones and checked weekly inventory

Responsible for filing, billing, preparing reports, and bank deposits

08/92 – 03/93 Golden City Insurance

1218 Sunset Blvd, #A Los Angeles, CA 90026 213-***-****

Job Title: Secretary

Performed administrative duties such as ledger entries, client information, and billing

Customer relations

Provided insurance quotes to clients as requested

05/91 – 07/92 DK Travel

1202 E. Anaheim St. Long Beach, CA 90813 562-***-****

Job Title: Secretary

Filing visa, passport, citizenship, and green card application

Photographed and fingered print

Ticketing and booking travel reservation for clients

Answered phones

EDUCATION

08/93 - 05/1994 Long Beach City College

Major: Business Administration

06/1989 Millikan High School

Certification: Diploma

SKILLS

Ability to demonstrate office management and organization skills, including the ability to keep track of details and to deal simultaneously with multiple tasks. Ability to exercise independent judgment, including performing research, analyzing, and interpreting data and making appropriate recommendation. Fluent in Khmer and English, excellent Communication Skills, and Customer Relations and Service.

Professional Reference: Available upon request.

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