Quality Assurance Manager

PROJECT MANAGER/COORDINATOR

Bottom-line driven professional with a potent combination of practical experience and academic knowledge of such project management methodologies as Initiate, Plan, Execute, Control/Monitor, Close (IPECC) used to deliver quantifiable results.

Employed key PM principles for a pro bono photography event at a local women’s shelter that provided free portraits to 15 residents.

Sharpened already strong leadership skills by directing a class project to research and draft a business plan for a real-world start-up. Designed and delivered a PowerPoint presentation to company principals as well as the Keller Graduate School dean.

Mapped and developed plans for a family-oriented year round amusement park for construction in North Carolina. Outlined two phases, including planning rides and attractions, location selection, lot & garage parking, and vendor selection as part of phase one and a movie theater, laser tag, and advertising as part of phase two.

PROFESSIONAL EXPERIENCE

Career Note: Taught basic senior adult computer courses/Volunteered 150+ hours with the Veteran’s Health Administration providing appointment pre-calls and general patient information.

2011-2014

CITY OF CHARLOTTE, Charlotte, NC 05/2011

Intern, Engineering & Property Management Department

Performed Internet and telephone research to identify the impact of the city of Charlotte’s capital improvement projects, translated the results into a PowerPoint brief delivered at a City Engineer’s staff meeting during a two-week internship.

Shadowed the Programs Process Manager, additionally learned from experienced Project Managers both during meetings and at job sites.

PROVIDENCE HIGH SCHOOL, Charlotte, NC 2008-2010

Senior Naval Science Instructor

Administered the U.S. Navy Junior Reserve Officer Training Corps (NJROTC) leadership development program, including oversight of $100K+ in assets.

Arranged color guard details, drill meets, and district-wide competitions.

Set weekly training schedules and lesson plans.

Aircraft INTERMEDIATE MAINTENANCE DEPARTMENT, Point Mugu, CA 2003-2006

Assistant Manager/Training Officer

Directed administrative and maintenance functions for 310 military and civilian personnel specializing in off-aircraft and on-wing repair of avionics, hydraulic, engine and airframe components for four major commands.

Administered a $55K annual training budget, fueling the completion of supplementary certifications and qualifications for 467 personnel through Navy training.

Reduced average customer wait times by 73%, cut average daily expeditious repair count from 25 to four, and boosted repair rates by 10% through the completion of eight Value Stream Analyses and 10 Rapid Improvement events.

Re-aligned the engine repair process using Lean/Six Sigma methodologies, plummeting completion times from 124 to 21 days.

PATROL SQUADRON NINE, Kaneohe, HI 2001-2003

Quality Assurance/Maintenance Department Safety Officer

Instructed a seven-member Quality Assurance team in the use of audit methods to compile and assess data to strengthen maintenance quality, standardization, and dependability.

Updated 200+ new squadron personnel using Risk Management and maintenance safety briefs, decreasing the number of ground incidents by 25% and achieved buy-in for routine fulfillment of standard operating procedures.

Originated and strengthened various processes, including Quality Assurance Division management of Central Technical Publications Library, Support Equipment reporting, and Naval Aviation Maintenance Discrepancy Reporting Program.

CHIEF OF NAVAL TRAINING, Corpus Christi, TX 1997-2000

Department Head/Division Manager

Contracting Officer’s Technical Representative. Delivered technical and contract administration support for audits, surveillance plans, and trend analysis of contractor’s processes.

Tracked and advised notified contractors of performance and asset management issues, implementing applicable courses of action as mandated by Naval Aviation Maintenance Program standards and Federal Acquisitions Regulations.

Drove a 75% ready-for-training aircraft availability in support of key missions through administration of a Quality Assurance program and oversight of contractor performance.

EDUCATION

KELLER GRADUATE SCHOOL OF MANAGEMENT, Charlotte, NC

Master of Business Administration, 06/2014

Master of Project Management, 06/2012

EMBRY-RIDDLE AERONAUTICAL UNIVERSITY, Daytona Beach, FL, 03/2006

Bachelor of Science in Professional Aeronautics/Minor: Aviation Safety

Defense Acquisition University, Fort Lee, Va, 1997-2002

Completed Department of Defense training in acquisition, technology, and logistics.

ADDITIONAL INFORMATION

Skilled in Microsoft Office suite

Member, Project Management Institute/Local Metrolina Chapter.

Eligible for a security clearance.

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