Customer Service Representative

Location:

Toronto, ON, Canada

Posted:

August 02, 2015

Contact this candidate

Resume:

Lynn R Roscoe

**** ******** ***** ** **********, VA 23703

Phone: 757-***-**** *********@*****.***

Objective

• Seeking a position with in your company where my extensive experience will be further developed and utilized.

Employment History

Sales Associate

12/20/2013-January 2015 Fast Auto Loans, Inc 1520 N. Main Street, Suffolk, VA

Assists in the daily support and data processing activities associated with indirect lending.

Assists with clerical processing and loan tracking support to Indirect Lending Team.

Posts loan transactions, wires dealer funds, and sets-up member accounts.

Contacts members upon loan origination confirming loan terms and conditions, and mails form letters and loan forms.

Corresponds and communicates with dealerships to obtain all documents necessary for pending loans.

Disburses approved loans and reviews all documentation for accuracy and completeness.

Maintains pending loan files and provides periodic updates to Indirect Lending Team.

Reviews quality control contracts from dealers and performs post-funding audits to ensure policies and procedures are followed.

Communicates with dealers through phone, fax and mail regarding all Indirect Lending activities.

Customer Service Representative

09/2002 - 10/2013 Charter Communications 216 Moore Ave, Suffolk, VA

•Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

•Respond to customers by performing troubleshooting and diagnosing service complaints.

•Place new appointments accordingly, prepare associated paperwork for work orders for disconnects and service changes generated form customer.

•Perform front counter functions such as receive cash payment, enter payments into billing system, track, issue,and receive equipment.

•Process daily payments and balance cah drawer.

•Provide customer support for service complaints and other duties that may be assigned .

Teller

04/2002 - 10/2002 Money Mart High Street, Portsmouth, VA

• Processing pay day loans. cashing all types of checks following all state guidelines making sure all information given was upto legal standards.

Teller

09/2001 - 04/2002 Suntrust Bank 4113 Portsmouth Blvd, Chesapeake, VA

•Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

•Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

•Enter customers' transactions into computers to record transactions and issue computer-generated receipts.

•Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

•Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

•Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

•Order a supply of cash to meet daily needs.

•Receive and count daily inventories of cash, drafts, and travelers' checks.

•Prepare and verify cashier's checks.

•Sort and file deposit slips and checks.

Teller

03/1997 - 01/2001 Bank of America W Washigton Street, Suffolk, VA

•Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

•Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

•Enter customers' transactions into computers to record transactions and issue computer-generated receipts.

•Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

•Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

•Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

•Order a supply of cash to meet daily needs.

•Receive and count daily inventories of cash, drafts, and travelers' checks.

•Prepare and verify cashier's checks.

•Sort and file deposit slips and checks.

Education and Training

Issuing Institution Location Qualification Course of

Study

Virginia State Peterburg, 2 Years of College or a Technical or Vocational Accounting

University VA School

Detailed References

Joyce Boone

208 North Division Street