Medical receptionist

CAROL COLON

Lindenhurst, NY • 347-***-**** • **********@*****.***

BILINGUAL ADMINISTRATIVE PROFESSIONAL W/MEDICAL BACKGROUND Experienced professional with 20+ years of experience assisting patients and clinicians while performing daily tasks. Possess thorough knowledge of office procedures/standards, medical terminology, and billing/insurance operations. Adapt well to changing priorities in effective and organized fashion. Key skills and abilities include: Medical Terminology & Standards

Medical Office Procedures

Healthcare Regulations (HIPAA)

Customer Service & Reception

Appointment Scheduling

Medical Records (including EMR)

Payment Processing & Data Entry

Microsoft Office

Fluent in Spanish

QUALIFICATIONS

Assist clinicians and practice administrators by streamlining administrative functions including appointment scheduling, medical records maintenance, insurance correspondence/billing, and ordering/requesting needed supplies or equipment. Welcome incoming patients and prioritize patient flow throughout the clinical process.

Greet office visitors and answer phones in a professional manner as receptionist; prepare exam and treatment rooms

Maintain professional and patient calendars and schedules; coordinate appointments and clinician’s travel arrangements

Assist patients with any questions or concerns; forward inquiries to administrators or clinicians as necessary to resolve

Draft and review documents and correspondence, including legal documents and insurance billing/correspondence

File all documents & health related records in accordance with HIPAA guidelines & organizational policies WORK EXPERIENCE

Hudson River Healthcare, Amityville, NY Concierge 2014-2015

Greeted patients upon arrival; translated for patients and assisted patients with completing registration forms Suffolk County Health Services, Amityville, NY Medical Records Clerk 2011-2013

Collected patients’ demographic information, completed insurance forms, and verified insurance coverage

Entered patient information into HCIS; created and sent correspondence and supporting documents to DSS and insurers

Answered phones, took messages, made appointments, and checked patients in at the start of their visit God’s Love We Deliver, New York, NY Intake Specialist 2007-2010

Contacted prospective clients to explain program benefits and enroll clients for meal delivery and nutritional support

Communicated with case managers, physicians, and nutritionists to determine eligibility and initiate care plans Select Dental, Queens, NY Receptionist 2005-2006

Greeted patients, answered phones, directed patients to exam rooms, scheduled appointments, and ordered services

Assisted office manager with organizing dental records and overseeing patient billing/payment NYC Department of Health, New York, NY Clerical Associate 1986-2004

Provided support for administrative tribunal proceedings; assisted judges with case files and posting decisions

Communicated with and worked with those before tribunals to resolve issues in a swift, fair, and just manner EDUCATION & CERTIFICATIONS

Undergraduate Coursework in Business Administration, Long Island University Brooklyn Campus

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