Customer Service Manager

Simon Tran

**** ********* *** *******, ** ***** 510-***-**** ********@*******.***

Pursuing a position in a respectable organization where I can grow and gain valuable work skills

Education

B.S.B.A in Marketing Management (2007-2013)

W/ option in Corporate Management

California State of Eastbay

Hayward, CA

High School Diploma (2004)

Oakland Senior High School

Oakland, CA

Experience

2007 – 2015 Currency Exchange International (CXI) Berkeley, CA

(2007-2014) Teller

(2013-2015) Assistant Manager – Foreign Currency Exchange

(2015) Branch Manager - Concord Location

•Opening and closing of office duties.

•Managing and maintaining purchase, sales, and office inventories.

•Processing shipments, balance, and orders of foreign currencies

•Reception duties in receiving and responding to customer inquieries

•Updated with government bank compliance for 8 years

•Training and up-keeping with employee work performance

•Upselling and Marketing to improve office quarterly reports.

2004-2006 Pasta Pomodoro Oakland-Rockridge, CA

Server Assistant, Floor Host

•Assisting server and customer needs

•Managing, monitor and maintaining lobby area

•Managing waitlist in respect with work flow

2002-2005 Community Service(s) Oakland, CA

•100 hours of community service at Oakland Children Library

•Assisting in labeling, laminating and sorting out books.

•20 hour in a Chinese children tutoring center

•Tutoring kids on their homework and class assignments

2004-2004 Berkeley Bowl Marketplace Berkeley, CA

Courtesy Clerk

•Assisting disabled customers shop

•Bagging and Carrying produce

•Restocking and displaying produce

•Maintaining and cleaning work area

2002-2004 Jack London Theatre Oakland, CA

Usher and Cashier

•Selling a Restocking Inventory

•Effectively manage work procedure with movie times

•Monitoring theaters and lobby conditions

•Assisting customers

Skills

Able to type 60 wpm, 10 key efficiency

Efficient with most PC software.

Windows, Internet, MS Office, Words, PowerPoint, Adobe Photoshop

Great money handling skills

Excellent communication and customer service skills

Complied with federal government regulations for 8 years

Group/ Team Leader 7 times consecutively during college years

References

Mike Assenzio

Regional Manager at CXI Corp

2301 Shattuck Ave, Berkeley, Ca 94707

510-***-****

Please contact if more reference is needed.

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