Sales Associate C

TEVIN STEPHENS

T EV I NDSTEP ****@*****.***

** ******* * * * DR. HOUSTON, TX 77060

281-***-****

OBJECTIVE TO OBTAIN A P OSITON W ITH I N A COMPANY T HAT W ILL F ULLY U T I L I ZE SKILLS AS WELL AS E NCHANCE M Y

SKILLS

I N A N E NV IRONMENT T HAT P ROMOTES P ROFESSIONAL A ND P ERSONAL G ROWTH .

E XPER IENCE C OMMUN ICAT ION H UB, X EROX C OMPANY ; N ASHV I LLE T N- 09/14-01/15

COMMUN ICATES APPROPR IATE O PT IONS FOR R ESOLUT IO N I N A T I MELY MANNER. GATHERS

I N FORMATION, R ESEARCHES /N ON -RESOLVES I NQU IR IES A ND L OGS C USTOMER CALLS . U SING A

COMPUTER IZED SYSTEM, R ESPONDS T O C USTOMER I NQU IR IES I N A CALL C ENTER E NV IRONME NT .

A SSISTS I N P LANN I NG A ND I MPLEMENT I NG D EPARTMENT GOALS A ND MAKES

R ECOMMENDAT IONS T O M ANAGEMENT T O I MPROVE E FF IC IENCY A ND E FFECT IVENESS .

P DU S PECIAL IST, RMB I NC .; K NOXV ILLE, T N – 08/12- 01/13

P ROMOTED S TRONG C USTOMER SERV ICE W HEN I N A N E FFORT T O COLLECT BALANCE I N F ULL O R M AKE

S UITABLE PAYMENT A RRANGEMENTS . P ROCESS I NCOM I NG CALLS F ROM CONSUMERS, E MPLOYERS, I NSURANCE

COMPAN IES, E TC ., N OT IFY /LOCATE C USTOMERS W HOM HAVE O UTSTAND I NG ACCOUNT BALANCES A ND

A TTEMPT T O SECURE PAYMENT W IT H COURTESY A ND CONCERN .

SERVER (S TARBUCKS/BARISTA), C OURTYARD B Y M ARRIOTT, K NOXV ILLE, T N – 05/12- 08/12

PROV IDED QUALI TY BEVERAGES A ND FOOD P RODUCTS CONS ISTENTLY F OR A LL C USTOMERS BY A DHER ING T O

A LL R ECIPE A ND P RESENTAT ION STANDARDS . D EL IVERS E XEMPLARY C USTOMER SERV ICE T O A LL C USTOMERS

W ITH A C USTOMER F OCUSED M I NDSET . M AI NTAI N I NG DAILY T RANSACT IO N L OGS A ND I NVE NTORY CONTROL

SALES ASSOCIATE, FOREVER 21; K NOXV ILLE T N – 2012

P ARTIC IPATED I N S TORE O PERAT IO NS I NCLUD I NG G REET I NG, S TYL I NG, A ND L OCAT I NG I TEMS F OR

C USTOMERS . H ANDLED CASH . ASSISTED W IT H S TORE V ISUALS I NCLUD I NG F LOOR SETS A ND

S TOCKING /REPLEN ISHME NT .

ACCOUNT M ANAGEMENT SPECIAL IST, GC SERV ICES ( AT & T/Q WEST ); K NOXV ILLE, T N - 2009-2011

MADE I NBOUND A ND OUTBOUND CALL I NG O N D EL I NQUENT ACCOUNTS. PROCESSING PAYMENT V IA CRED I T

CARD O R C HECKS . E MA ILED ACCOUNT R EPS I N R EGARDS T O T ROUBLESHOOT I NG W IT H SERV ICES . AT & T

Q WEST SERV ICES .

A ND

E DUCATION T ENNESSEE T ECHNOLOGY K NOXV ILLE ; K NOXV ILLE, T N – M ED ICAL O FF ICE B ILL I NG A ND COD ING,

AT

T ENNESSEE STATE U N IVERS I TY ; N ASHV I LLE, T N - F AM ILY C ONSUMER SCIENCE / F ASH ION

M ERCHAND IS ING

SKILLS CERT IF IED I N MED ICAL OFF ICE ( BI L L I NG & COD I NG). PROF IC IENT I N MICROSOFT WORD, EXCEL, A ND

P OWERP OINT . ABIL I TY T O ADAPT T O N EW C HANGES W IT H I N A COMPANY . 6 YEARS C USTOMER SERV ICE

E XPERIENCE . R ETAIL E XPERIENCE .

R EFERENCES T IEARRA G ALBREATH ; M EMBER SERV ICE R EP D EMARCUS C ANNON ; F RONT O FF ICE M ANAGER,

H OUSTON, TX- 832-***-**** . D IA NE R OGER ; SUPERV ISOR ; N ASHV IL LE, T N - 615-***-****

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