Customer Service Sales

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Priscilla Vasquez

Phone: 626-***-****

E-mail: *****.*******@*****.***

Objective:

Seeking a position within a company where I am offered the opportunity to prove myself and climb the

ladder to success based on my contributions.

Education:

Los Altos High School- Diploma Received (June 10,2010)

Coursework: Pre-Calculus, Statistics, Psychology, Physics, Spanish 1 &2, Civics,

Accounting, and Economics.

Academic Awards and Achievements: Business Academy Award, Honors Award,

Continuous G.P.A of 3.50 or higher, Graduated with a 4.00.

East Los Angeles Community College (August 2010-June 2014)

Coursework: Speech, Business Administration, Administration of Justice and

Psychology, Business Law.

Academic Awards and Achievements: Deans Honors List, G.P.A.- 3.70. Graduated with

Honors.

Degree : Associates of Arts Degree in Administration of Justice, Certificate of

Achievement in Administration of Justice-Law Emphasis and Administration of Justice

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Overview.

California State University of Fullerton (August 2014-present)

Communications Major: Bachelors degree in progress.

Experience:

Personal Banker (May 2014-Present)

Wells Fargo (19708 Colima Rd., Rowland Heights)

Build strong relationships with business owners and the community to help them reach

financial success. Responsible for prospecting new business and deepening current banking

relationships by recommending products and services such as mortgage loans, lines of credit,

personal loans, insurance, and new accounts. Adhere to all government bank regulations and

provide the best possible banking experience to our customers. Solve and satisfy all customer

service disputes while providing a high-level of customer service and creative solutions

during account servicing. Coordinate with the Branch Manager, Licensed Bankers, Mortgage

Specialist and tellers to meet specific branch sales and referral goals. Oversee tellers and aid

them with individual goals in conjunction with providing overrides on transactions above

their limits. Assist with the intake of shipment from Brinks.

Sales Associate-Supervisor in Training (April 2012-May 2014)

Best Buy ( 1800 Plaza Drive, West Covina, CA 91790)

Helped individuals and families with selecting products of benefit to them. Closely worked

with management on developing clear action plans capable of optimizing results based on the

stores current PNL. Assisted with weekly scheduling of employees along with daily

scheduling such as lunches, breaks, etc. Continuously exceeded monthly and weekly goals

with recognition as number 1 Mobile Specialist throughout the district. Provided customers

with credit lending options for their purchasing needs. Partnered with various departments

within the store to increase cross-selling. Always appointed to train new hires within my

department. Strategic planning alongside management to repair an unmotivated team.

Recognized by management not only for sales, but most importantly customer service.

Hostess/Server in Training (Nov. 2011 – July 2012)

Buffalo Wild Wings ( 1576 S. Azusa Avenue, City of Industry, CA 91748)

Responsible for creating the initial environmental feel for the restaurant. Greeted guest and

directed them to the appropriate direction. During extensive waits, made sure customer

satisfaction was maintained. Had to properly estimate wait times to avoid customer issues.

On occasions when maximum capacity was reached, seating was done in accordance with

the number of servers on hand. Ensured all tables under my supervision were upheld.

Assisted servers with taking customer orders and delivering food in a timely manner. Took

food orders over the phone and communicated with the kitchen on the status of them. Gained

familiarity with the menu and specialty drinks in order to effectively answer customer

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Resume: Priscilla Vasquez

queries. Efficiently completed team duties as assigned. Certified Trainer with Company.

Cashier (April 2011 – Nov. 2011)

McDonalds ( 1600 Azusa Avenue, Hacienda Heights, CA 91745)

Accurately took customer’s orders in an extremely fast paced environment. Handled high

volumes of cash without coming up short. Offered management position within the first 30

days of employment. Lead front store closer.

Skills

48 WPM

Excellent at Microsoft Word, Excel, and PowerPoint.

Positive attitude with leadership qualities

Proper phone etiquette

Great communicator with co-workers

Team Worker

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