Community Manager
Resume:
MADELINE BECERRA
***** *** ** ** ********, FL ***11
T: 352-***-**** / ***********@*****.***
Customer Service / Sales / Management
Bilingual: English and Spanish –
Results orientated, dependable professional experienced in customer service, sales and management. Strong inspirational
leader with a talent for recruiting and motivating employees. Experienced professional who excels in uncovering customer
needs, providing solutions, handling objections and closing sales. Excel in fast paced environments.
Proven record of producing successful events, including building strong community relations and making a real difference in
the lives of others, which include low income families, homeless shelters and missions.
AREAS OF EXPERTISE
Community Outreach Payroll Event Management
Team Leadership Analyzing & Reporting Employee Trainer
Relationship Building Inventory Management
Budget Management Event Coordinator
Client Relations Strategic Planning
PROFESSIONAL EXPERTISE
EQUITY LIFESTYLE PROPERTIES, Clermont, FL 11/2012 – 03/2015
Managed over 240 homes within the community.
Community Manager
Analyze and prepare annual and long term budgets, monitor income statements, variance reports, identify market
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trends, and control costs.
Manage and Increase occupancy through home sales, leasing home sites and actively marketing the community.
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Maximize the profitability of the community.
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Ensure physical operations are maintained by conducting inspections of grounds, buildings, vacant sites, and
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obtaining bids and contracts for projects.
Manage a Federally Regulated Waste Water Treatment Plant within the community, which included meter reading,
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billing and repairs.
TSBI, Ocala, FL 12/2011 – 11/2012
Outreach Development in 7 states through the United States and Puerto Rico
Senior Crew Leader
Appointed to lead distribution efforts through community outreach including churches, local organizations, Missions,
homeless shelters, small businesses and individuals. Assigned to penetrate the untapped markets throughout different states.
Assigned to the state of Oklahoma to research prior to agents arriving.
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Coordinated multiple events for employees prior to their arrival to Oklahoma.
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Conducted extensive local research, determined appropriate city targets and recruited employees to lead the effort.
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l 3/2009 – 12/2011 Managed over
PREFERRED PROPERTIES, Ocala, FL
220 homes in the city of Ocala.
Property Manager
Maintain accurate records of all transactions (delinquency reports, move in/move outs, etc.).
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Ensure that all rents and late fees/check charges are collected.
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Generate necessary legal action, documents and process in accordance with State.
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Provide constant vendor/contractor communications concerning scheduling, billing and vendor relations.
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Ensure that A/P invoices are submitted for payment.
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Deal with resident concerns and requests on timely basis to ensure resident satisfaction.
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American Mortgage Lenders, Highland, IN 11/2004 9/2008
Office Manager
Recruit, retain and supports quality staff.
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Complete employee reviews, paperwork, office meetings, processing and underwriting.
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Working with homeowners, homebuyers as well as investors with financing needs.
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Reviewed all income documentation as well as credit for loan approvals.
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Marketing and prospecting with Realtors, Title Companies and Investors.
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Managed day to day operations, to assure a smooth functioning.
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Oversee the fiscal activities of the company including budgeting, reporting and audit.
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Complete all Payrolls using QuickBooks.
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EDUCATION & CERTIFICATIONS
Ivy Tech State College, East Chicago IN 12/1993
Advanced Supervisory Skills Certification 12/2011
Team Leadership Certification 12/2011
Management Compliance Training 12/2011
Superior Sales Management / Maximum Sales Achievement 10/2014
SKILLS
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Windows 7 PowerPoint
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Microsoft Office Word
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Excel Yardi System
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QuickBooks Manage America
REFERENCES AVAILABLE UPON REQUEST
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