Manager Customer Service
Resume:
Pleasant Grove,Ut
********@*****.*** Ingrid Swenson
To enhance my Customer Service/Sales background and
experience within a company that is established and
growing, so that I may continue to move forward in
this ever so challenging and exciting field.
April 2013- Present California Pizza
Kitchen Orem, Ut
Assistant Manager/Kitchen Manager
Running day to day operations
Ordering produce, small wares and paper goods.
Adjusting and setting par levels as needed.
Upholding company Standards with team mates, self
and co-management
Driving excellence in every shift
Schedules, Marketing, Hiring, and Counseling
Resolving conflicts with staff and guests
Adjusting pars on Daily basis to ensure that we are
continually meeting and beating our food cost
goals.
Maintaining the bar and the proper liquor pars,
ordering and promoting liquor to move non moving
merchandise and keep the proper FIFO
Building relationships with vendors/ Very important
to ensure the latest info and the best customer
service.
Feb 1st- April 2013 Rac Acceptance
Orem, Ut
Sales Manager
Managing A Rent to Own Branch inside RC Willey
Maintain par level files and contracts
Collecting monthly payments from customers On
occasion, possible re-po of products' from
customers.
Driving my team to maintain company standards
Marketing to build future sales
Nov 2012-Jan 2013 Avis/Budget Group
Salt Lake City,Ut
Rental Sales Agent
Customer Service to Rental Car Customers
Up selling products and services offered by the
company
Maintaining company QA as well as meeting company
goals
2004-Oct 2012 Yard House Restaurants
Nevada/California
Manager
Oversee daily operations of several 8+ million
dollar a year stores
Resolving conflicts with both staff and guests on a
daily basis.
Able to work in a extreme fast past environment
Manage orders and Par levels with in several
different budgets.
Maintain weekly schedules and beat labor costs in
many different dept's
2000-2004 Lynda Adams/Broker
California
Personal Assistant
Managed household budget and bills
Arranged meetings, travel plans.
Met with appraisers, and title escrow agents.
Open house's, clients and agents, scheduled
closings
1996- 1997
Manager Enterprise Rent A Car
Provo,Ut
Renting vehicles to insurance, service, and leisure
customers
Marketing to existing accounts, i.e. body shops,
service depts. And insurance adjusters.
Follow up calls to insurance adjusters and their
customers to maintain a flow of returning vehicles.
1997-2000 Manpower Salt Lake City, Ut
Branch Manager
Interviewed and screened potential employees.
Marketing to existing and potential employers.
Won an 8 million dollar contract for a 3rd party
distributor.
Raised sales in office over 20% from prior years.
1989-1996 Avis Rent A Car Minnesota/California
Rental Agent/Manager
Versed in Fleet distribution/missing
vehicles/missing miles
Managed location with over 2,000 rentals and 3,000
returns per day
Versed in working with union employees
Daily coaching and mentoring of over 500 employees
Maintaining a consistent goal of 100% customer
satisfaction
References upon request
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