Customer Service Manager

Michelle Quiroz-Arnold

Bethpage, TN *****

***************@***.*** - 615-***-****

Seeking a challenging career that utilizes my skills in my areas of competence and enriches my knowledge

allowing me the opportunity to be part of a team that will contribute toward the growth of the company. Thereby

yielding twin benefits of job satisfaction and professional growth.

WORK EXPERIENCE

Manager, Customer Service and Operations

UHAUL certified dealership, LEDWorldUSA, Red Indian Tile - Lebanon, TN

Responsibilities

Manager, Customer Service Representative,

-Uhaul Certified Dealership

Provide Customer Service at Satisfaction to those renting Uhaul Trucks and trailers. Schedule and Maintain

schedules of all incoming reservations. Help customers decide what products are needed for their move

and sell or order what is needed. Open and close store 7 days a week. Hire new employees and schedule

work weeks. Communicate with business owners how the business is doing. While Uhaul is our secondary

store, I also provide customer service to those who would come in or call needing assistance with purchasing

wholesale LED lights and fixtures and Imported tile and tile products. Draw up estimates and invoices. Schedule

and receive shipments with Mail couriers such as DHL, FedEx, UPS and postal services. Responsible for

handling incoming payments and making sure the cash drawer was accurate each morning and night.

Farm Manager, Personal Assistant

Wright's Cattle Farm - Bethpage, TN - December 2009 to November 2013

WRIGHT'S CATTLE AND HORSE FARM -Farm manager and Personal Assistant

Coordinated daily operations, staff meetings, addressed and resolved customer complaints and concerns.

Ability to deal with difficult clients in a calm and fair approach. Counted, prepared and recorded daily and weekly

bank deposits and accounts. Balanced all business accounts and cash including payroll. Highly organized

and capable of researching information quickly and efficiently. Kept daily, weekly and monthly records of all

over 100 plus cattle and 3 separate farms. Kept accurate up to date records of all cattle, births, weights,

immunizations and blood lines. Bought and sold herds of cattle and transported them to the farm or to the

client. I quickly learned how to operate heavy farm machinery and became responsible of cutting, racking,

rolling, balling, hauling hay single handedly. Kept all machinery up to safety standards.

WORK EXPERIENCE

Those Who Care, Inc.

Counselor's Aide

Provide individual counseling to adolescents in residential care facility. Conducted developmental

assessments and took part in early interventions if needed. Participation in case management and court

cases. Formulated individual case plans based on the child's best interest. Documented daily case summaries,

interactions and contacts. Required strong ability to write strongly, clearly, concisely. Speak openly and

effectively, listen attentively, being able to openly express my thoughts, concerns, opinions and ideas. Provide

extremely well thought out and detailed solutions and gather all the appropriate facts and information involving

the best interest of the child/children and being able to back them up factually in court to provide the best

possible outcome. I am highly confident and can speak well in public situations.

WORK EXPERIENCE

Jackson's Grill at the Springs- Head of Reservations

Responsible for planning and coordinating large events held at the establishment. Welcomed patrons and

ensured high quality of satisfaction. Required high organizational skills, ability to handle details, manage all

projects effectively and meet deadlines, set goals and multitask. I work well with others, encouraging and

supporting, motivating, sharing credit and highly cooperative. I can delegate effectively while maintaining

respect, self-confident and accepts responsibility for both the good and bad.

EDUCATION

Science of Psychology, Human Services

University Of Phoenix - Nashville, TN

2012 to 2013

High School Diploma in General Studies

Tucson Accelerated High School - Tucson, AZ

1996 to 1999

NORTHERN ARIZONA UNIVERSITY - Flagstaff, AZ

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