Sales Customer Service

LUIS MEZA

**** ***** **** **. ***. **** Orlando, FL 32811

Phone: 407-***-****

E-mail address: ***********@*******.***

EDUCATION

-Inca Garcilaso de la Vega University, Lima, PERU.

Bachelor’s degree in Business Administration Graduated Dec

1992.

-Sistema Universitario Ana G. Méndez - Metropolitana University.

MBA – Management and Strategic Leadership. Graduated Dec 2013.

EXPERIENCE

EUREST COMPASS GROUP

Catering Supervisor. Jan 2004-

Dec 2005

Responsible input supplies cafeteria across the 15 floors of the building.

Responsible for managing the catering for corporate lunches and between company managers

and managers from other companies dinners.

Manage and rotate positions of 5 employees who were under my charge.

GARIBALDI MEXICAN RESTAURANT

Assistant Manager Jan 2007-May

2010

Manage and assistant all operations on front house and back office.

Responsible for sales over $1 million dollars annually.

Responsible for implementing and developing marketing and sales strategies to grow the

company’s profit.

Accountable for budgeting, cost control, payroll, and general accounting.

Responsible for training and supervising staff over 20 employees.

MAYA GRILL At Coronado Springs Resort –WDW

Server/Shit Leader May 2010-

Feb2012

Responsible for creating and maintaining daily floor plan.

Manager Storage & procedures as temperature and cleanliness standards of health

department.

Responsible for cash back and credicards reports for all the servers in restaurant.

KRYSTAL FAST FOOD

Supervisor Feb 2012-Jan 2013

Responsible for 15 employees in different shifts, sales and administrative issues including

payroll. Schedules, food cost and storage, shipping and temperatures and cleaning

procedures.

GOYA FOODS

Merchandiser/Salesman Jan 2013-Jan 2014

Responsible for sales about 1 million dollars annually. And maintain the front and back

stocks.

Sales and returns merchandise. Solve all the credits by the company and maintain a good

relationship with the managers and people who get capacity to decide in store.

DARDEN – Longhorn Steak House Apr 2014 -

Current

Server

Responsible for serving food and beverages to provide an excellent experience to our guests

and push the sales by recommending specialties on the menu to achieve the personal and

corporate goals.

RELEVANT SKILLS

• Strong administrative and management skills

• Proficient in Word, PowerPoint, Excel.

• Knowledge of Micros, Matra.

• Fluent in Spanish and Portuguese.

• Shipping and Deliveries standard procedures.

• Fast food experience taking orders on front and by headsets drive thru.

• Excellent customer service experience.

• Certified Bartender.

Contact this candidate