Customer High School

RAYMOND MONTEIRO

**-** ****** **. *** # *B, Kew Gardens, NY 11415 347-***-**** ****************@*****.***

OBJECTIVE

Seeking a server position utilizing exceptional hospitality skills and outstanding customer care abilities to

ensure recurring business and maximize revenue.

PROFESSIONAL EXPERIENCE

Captain, Utsav Festive India - New York

Jan 2000 – April 2015

• Provided customers with a pleasant dining experience delivering high quality service

• Assumed 100% responsibility serving food and beverage as per customer order

• Suggested additional menu items to increase sales

• Ensured complete customer satisfaction by remaining accessible and friendly

• Effectively communicated with kitchen staff regarding customer allergies, dietary needs and

other special requests

• Prepared final bill, presented check, accepted payment and processed through

the POS SYSTEM

• Handled restaurant cash register

• Assisted hostess by answering phones to take reservations or to-go-orders and by

greeting, seating and thanking customers

• Trained new servers on guest service expectations, safety procedures, proper food

handling and restaurant protocols

• Attended all scheduled employee meetings and recommend improvement

• Cleaning of all work areas, equipment, utensils, dishes and silverware and ensure

they are stored appropriately

SKILLS AND QUALIFICATION

• Able to handle more than one table at a time doing multiple tasks

• Good judgment, problem solving and interpersonal skills

• Ability to work long hours

EDUCATION

• Qualifying certificate in Food Protection from New York Department of Health

• High school

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