Customer Service Accounts Payable

Chandrashekhar Hanumant Roman

Shree Ganesh Aangan Co-op Hsg Soc, Flat No. 302-B, Near Torna Hotel, Lohegaon, Pune 411047

+91-992*******, ********************@**********.***

Profile

BA Graduate along with around 11 Years of work experience (2 Years in Healthcare Insurance & 9 Years in

Accounting Process (Accounts Payable & Receivable). Worked for transitioned processes and ensured smooth

transition and knowledge transfer across team.

Education

SSC Don Bosco High School, Pune (44.66%)

HSC Nowrosjee Wadia College (41.00%)

B.A Pune University (55.33%)

Skills

Ms Office, MS Excel Reporting, US Healthcare Insurance, Accounts Payable, Accounts Receivables.

Employment

WNS Global Services Pvt. Ltd, Analyst, 2010 Current

My Roles and Responsibilities:

Working for UK’s Travel Network Provider

• Currently Working in Zero Tolerance Environment

• Invoice Handling: Processing (PO and Non – PO), High Value Invoices in Client based SAP system for

European, Gulf, Russian, Mexican, Australian Entities.

• Dealing with VAT rates for European, Russian, Mexican and Australian Entities.

• Auditing and Approving Employees Travel and Business expenses for European, Gulf, Russian,

Mexican, Australian Entities by comparing the maximum threshold.

• Forecasting Funds for Payments.

• Payment Run: System Payment Run (Host – Host) Payment, Manual Payments (Entering in Bank Websites),

Urgent Payments EFT, ACH transfer and Manual Cheque Payments.

• Intercompany Posting and Payments.

• Open Item Reconciliation.

• Credit Note: Requesting refunds via emails and outbound calls to the Vendors/Suppliers.

• Act as a Query Handler, Query Resolution amongst team liaising with clients.

• Handle Outbound / Inbound calls to Vendors / Suppliers, Onshore requesters.

Data Analysis / Reporting: (Excel 2003) – Along with the BAU activities additional reports as per

client requirement done below:

1. Handling the Open Items reporting for the client end on weekly basis. Analysing the open item

records and accordingly summarise and report to the client.

2. Analyse and prepare employee expenses exception & Non exception reports and send it to client on

weekly and monthly basis.

3. Creating invoices upload report based on the bank remittance on Monthly based on the date criteria

as set by the client.

4. Preparing Monthly dashboard report showing the SLA performance of the process and reporting it to

the client.

5. Importing, Cleaning and Analysing data for expenses exception & Non exception reports.

WNS Global Services Pvt. Ltd, Sr. Customer Service Associate, 2006 2010

My Roles and Responsibilities:

Worked for UK’s Largest and Worlds No. 2 retailer Client

• Processing (PO and Non PO – Purchase Order) Invoices in Mainframe (Citrix Environment)

• Indexing and Batching Invoices

• Query resolution within the team

• Processing High value Invoices maintaining subsequent productivity and accuracy.

• Training New Team Agents and Resolving Queries.

• Preparing daily and weekly reports for the Team and sent to the clients on request.

WNS Global Services Pvt. Ltd, Team Leader, November 2003 2006

My Roles and Responsibilities:

Worked for US Healthcare Insurance Service Provider

• As a Team Leader responsible for handling all team, customer and process related work

• Attended Conference Calls with customers for process as per requirement.

• Process Training attended on conference with customer and trained a batch of 20 team members accordingly

• Prepared ISO documentation and flow charts for all the processes in the team.

• As IT SPOC, responsible to cascade and maintain IT issues for the team.

• Proper coordination amongst the team by ensuring delegation of work and completion before the schedule

time

• Prepared reports for internal as well as external clients weekly and monthly.

Mascon Computer Services Pvt. Ltd., Group Leader, December 1998 October 2003

• Document Conversion, Word Formatting, Data Entry, Online and Paper Proofing, Printing of Tiff, Doc and

Compile Files.

• Quality Checking of Proofing of Text, Document and Compile files.

• Handling all responsibilities of Sr. Group Leaders.

• Solving Queries of team members.

PERSONAL INFORMATION

Date of Birth : 15th December, 1979

Marital Status : Married

Languages : English, Hindi, Marathi

Hobbies : Trekking, Watching & Playing Cricket, Music & Action Movies

I hereby declare that the above mentioned details are true to my Knowledge and belief.

(Chandrashekhar Hanumant Roman)

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