Customer Service Representative

Joferridine Palero

Apt-***

** ****** *****

Toronto, ON M6M 5C4

Mobile: 647-***-****

***********.**@*****.***

Highlights of Qualifications

Over 4 years customer service experience in both professional office setting and call

centre environment

Over 2 years office managerial experience in a private business setting

Enjoy assessing challenging situations, analyzing and solving problems

Creative and innovative in exploring possible solutions

Passionate in listening and asking questions to understand and appreciate others point of

view

Admirable communication skills both written, telephone and interpersonal

Advanced knowledge in MS Word, Outlook, Power Point, Access, and Excel

Thorough knowledge in business administration and management

Able to work under pressure with minimal supervision

Related Work Experience

February 22, 2015 – Present

Inbound Customer Service Representative

Sling Television

Teleperformance Canada

Providing exceptional customer service experience and technical support

Respond accurately to customer inquiries, complaints, billing questions and payments

Providing troubleshooting instructions and best resolution to solve customer technical

issues

Upgrade customer services based on their needs and demands

Listening to customer complaints and connect with customers emotionally

Maintain and secure confidential information

Expert in using databases such as; salesforce, IcePak, Sharepoint and Jabber

Promote new products and services to potential and current consumers

Maintain professionalism at work place by interacting with management and colleagues

with respect and integrity

Provide feedbacks to management and supervisors regarding improving productivity and

engaging employees to perform well at work place

Work History

July 2012 – August 2014

Office Manager

Canada-wide Immigration Consultants Inc.

Learned the Canadian immigration policies and regulations

Joferridine Palero Page 2

Assessed Canadian immigration application forms with attention to detail

Responded attentively in electronic mails and telephone inquiries at all times

Probed and gathered required information to provide accurate information to clientele

Scheduled, confirmed meetings, call backs and interviews for the Immigration Consultant

Provided remarkable administrative support to clients, staff and business directors by

going above and beyond duties and ensuring standards are met

Directed clients to different government departments to obtained required

documentations

Trained, interviewed and supervised new staff

Conveyed new information and important messages to clientele and business directors in

timely manner

Handled and resolved client complaints by providing accurate information and work with

the solutions

Maintained business confidential records

Education

September 2014 – February

Business Administration Diploma Program

2015

Everest College – Toronto College Park Campus

July 2011 – June2012

Medical Office Administration Diploma Program

Everest College – Toronto College Park Campus

91% Final Program Average with Honours

Achievements

October 2014 – Present

Ambassadors Student

Everest College – Toronto College Park Campus

Volunteer and Practicum

Women’s College Hospital May – June 2012

Respirology Department (Volunteer Practicum)

Medical Office Administrator

Showed an excellent performance in medical office procedures with the use of

Healthscreen system

Scheduled and confirmed client appointment via emails and telephone system

Highly organized, sorted, and assigned mail distribution for all the physicians

Received calls attentively and forwarded them to appropriate individual, and met

responded promptly to clients queries

Billed OHIP, transcribed medical reports, and sent laboratory test request to appropriate

health care department

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