Customer Service Data Entry Office Assistant

Location:

Salary:

$20,000+

Posted:

May 29, 2015

AMANDA GARCIA

FUNERAL CONSULTANT

Offering 4+ years of data entry and excellent customer service experience in a professional environment.

Adept at leading others to provide the tools and services necessary to ensure smooth day-to-day operations.

Outstanding interpersonal skills and a passion for assisting both internal and external customers.

SKILLS PROFILE

Computer skills: Microsoft Office (Word, PowerPoint, Excel), Windows XP, Windows 7, and ICOMS.

Energetic and detail-oriented.

Reliable, flexible, and a team player.

Proven ability to collect and manage information efficiently and accurately.

Excellent written and verbal communication skills and a strong desire to work hard and perform well.

PROFESSIONAL EXPERIENCE

Supervisor March 2014 – February 2015

Perfetta, Duluth, GA

Worked with upper management to bring a team of agents to hitting all of the client’s KPI’s, including AHT, MRR, PSU, vPSU, and

QA scores.

- Manage canvas with discretion to ensure calls are being handled appropriately and agent utilization is at a maximum. While

running canvas, also ensuring average handle time was in line with goals, along with abandonment rates.

Handled customer escalation requests to a supervisory level, and provided excellent customer service to de-escalate and retain

customers.

Selected to be Team Lead before the end of the first week of work.

Head File Room Clerk August 2012 – October 2013

National Vision, Inc., Lawrenceville, GA

Led coworkers in everyday tasks such as filing sensitive paperwork, maintaining inventory of supplies, and performing upkeep and

organization of over 2,000 employee files.

- Organized sensitive tax information which led to an increase in productivity and accountability.

Created template presentation to be used by Human Resources for training purposes.

Provided voiceovers for internal instructional videos.

Sales Associate August 2007 – May 2010

GameStop, Inc., Snellville, GA

Assisted customers both in person and over the phone by answering product questions and collecting payments. Maintained records

of inventory and physical product.

- Awarded Top Sales Associate throughout the district for two consecutive months.

Recognized by customers and management for providing exemplary customer service experiences.

EDUCATION

Georgia Southern University, Statesboro, GA August 2010 – May 2012

- Completed core curriculum.