Customer Service Administrative Assistant

Location:

Posted:

May 29, 2015

Chris Hooker

Bellevue, WA 425-***-**** *****.********@*****.***

http://www.linkedin.com/pub/chris-hooker/42/a88/886

Administrative Assistant / Office Support Professional

Education & Training

Bellevue High School: General High School Diploma

Bellevue College:

• MS PowerPoint Level 1; MS Excel Levels 1, 2 & 3; MS Access Levels 1 & 2

Travel Instruction Training:

• “ADA…The Bus Stops Here Train-the-Trainer” Program

• “Supporting Persons with Challenging Behaviors” Program

Employment History

Document Control Clerk EXAM WORKS Bellevue, WA: 3/2013 to Present

• Gathers and organizes examinee charts for examinations and depositions purposes

• Finalizes completed charts by confirming all records are included and consolidates charts

• Print, copy, scan, upload, ship and organize documents

• Protects examinee rights by maintaining confidentiality of personal and financial information

• Performs clerical duties such as filing and basic data entry

File Clerk QUORUM REVIEW IRB Seattle, WA: 6/2007 to 11/2012

• Responsible for filing, sorting, and labeling a large daily volume of medical and legal documents

• Perform the final quality assurance check on all outgoing copy/ship documents

• Work with Account Management teams to locate and/or recreate missing or incomplete information

• Adhere to tight deadlines as well as stringent quality control

• Assist with audit check records, files for accuracy and HIPAA compliance

Customer Service Clerk WHOLE FOODS MARKET Seattle, WA: 11/2006 to 6/2007

• High volume retail customer service role, bagging groceries and assisting customers

• Stay up to date on current Whole Foods Market products, sales and events

• Understand why our products are different than conventional stores, and enlighten customers

File Clerk (temp position) T-MOBILE Bellevue, WA: 7/2006 to 10/2006

• Sorted, filed, and retrieved various types of files for this busy Telecommunications Company

• Opened, sorted, and distributed incoming mail to internal members of the T-Mobile team

File Coordinator/Clerk PHYSICIANS INSURANCE Seattle, WA: 8/2005 to 6/2006

• Pulled/updated/returned files for this busy insurance practice

• Maintained accurate file logs and other related records; managed the “closed file” inventory

• Provided coordination of information access for all audit reviews

Community & Non Profit Experience

Route Planner / Office Assistant CARES OF WASHINGTON Seattle, WA

• Planned and evaluated route plans for staff and clients (including environmental barrier analysis)

• Worked with a diverse range of individuals, including many with disabilities and special needs

• Completed required reports, assisting with submitting monthly bills and maintained confidential files