Customer Service Manager

Johnny S Michels

918-***-**** (Cell)

918-***-**** (Home)

**** ***** **** **

alderson, OK 74522

**************@*****.***

Summary

I have 14 years of experience, including as a Route Manager, as a Driver/Rental Supervisor and as a 4 years experience as operation manager for titan

communication and total of 8 plus years installing Directv,Wildblue,Huges Net and Dish Network.

My skills and experiences include: Equipment Repair, Hoisting Equipment, Inventory Management, Machine Operation, Microsoft Project, Operating

Systems, Project Management, Technical Support, Troubleshooting.

I hold a High School Diploma Clayton High School and 2 years of automotive from vo-tech.

E xperience

Bravo Construction, wilburton, OK July 2013 to Nov. 2014

Driver

Operated trucks, cars, heavy equipment. Operated forklifts, hoists. Secured materials for transport. Set up and loaded trailers. Identified incoming

freight. Moved and stored materials. pallets, skids, lifting devices. Serviced vehicles and equipment by cleaning, lubricating, recharging batteries,

fueling. Packed products. Manually lifted materials to move and stock. Loaded and unloaded materials. Stored loads in the right areas. Directed load

storage.

Peak Oilfield Services, Alderson, OK Sept. 2011 to May 2012

Driver/Rental Supervisor

Provided outstanding customer service. Attended monthly safety meetings to ensure machine operation safety.

Completed all repairs and maintenance work to company standardized wide variety of hand and power

tools including hoists, drills, precision measuring instruments and electronic testing devices. Ensured customer

satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working

correctly customer product expectations by maintaining equipment to product quality

products company procedures to maintain work environment in a neat and orderly condition.

Successfully avoided time delivery delays by carefully planning best routes. Checked all load-related

documentation to ensure that it is complete and accurately appropriate safety procedures for transporting

dangerous godsend and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights,

and brakes, to ensure that vehicles are in proper working conditioned in receipts and money received from

deliverance logs of working hours and of vehicle service and repair status, following applicable state and

federal regulationsMoved levers and controls that operate lifting devices, such as forklifts, lift beams and swivel-

hooks, hoists, and elevating platforms, to load, unload, transport, and stack material

Titan Communication, McAlester, OK Mar. 2003 to Sept. 2011

Install / Repair Technician and Operation Manager

M y accomplishments included: Served as operating system expert, providing technical support for entire organization.Prepared and presented

technical proposals for clients.Provided daily support to ensure company staff had necessary tools to perform tasks efficiently.Consistently met

deadlines and requirements for all production work orders. Supervised and provided direction for six technical direct reports regarding network activities.

Evaluated alternatives and developed recommendations for technology/process solutions to meet business requirements.Created repeat business by

developing long-term relationships with regular customers. Enforced safety procedures in accordance with facility policies and government regulations.

Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites. Provided outstanding customer service. Planned work

and determined appropriate tools and equipment.Supported technicians in equipment maintenance and repair.

Cains Coffee, McAlester, OK Nov. 1999 to Mar. 2003

Route Manager

Provided outstanding customer service. Aread, understood, and carried out written ccurately instructions.Counted

and verified orders picked to ensure accuracy. Ensured customer satisfaction by providing highest quality of

products by ensuring all equipment was properly installed and working correctly.Exceeded customer product

expectations by maintaining equipment to product quality products.Maintained positive relationships with all

customers.Managed work with little supervision.

Education

1990 Clayton High School, clayton, OK

High School Diploma: Vo-Tech

GPA : 3.4

Skills

customer service, equipment repair, forklift, government regulations, hoisting equipment, machine operation, management, operating systems, power

tools, repair, technical support

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