Customer Care Office
Resume:
JOHN VINCENT B. ESCALANTE, R.N
Address: #** *** ****** *-* Silverio Compound Brgy.
San Isidro Para aque City
Mobile No: 092********
Tel. No: 7110314
Email Add: *********@*****.***
CAREER OBJECTIVE
. To be able to impart the best of my knowledge for the betterment
of the company and for the continuous growth and development of
my own skills.
. To be able to contribute to the company's productivity and
efficiency by sharing my skills at the same time applying the
conceptual learning I've gained from school, previous job and
daily life experience.
. To serve a challenging position in any field of my
specialization that makes me a more productive professional.
. To be able to go beyond my limitation with sense of
responsibility and sense of accountability.
PERSONAL DATA
Age : 29 years old
Date of Birth : November 20, 1985
Birth place : Dasmari as, Cavite
Gender : Male
Height : 5' 5"
Weight : 170 lbs.
Nationality : Filipino
Marital Status : Single
Religion : Roman Catholic
Language Spoke : English / Filipino
PROFESSIONAL EXAMINATION
November 2008 Nurses Licensure Examination
Board Passer
License Number: 0524653
EDUCATIONAL BACKGROUND
Tertiary ARELLANO UNIVERSITY
200*-****-**** Taft Avenue, Pasay City
Bachelor of Science in Nursing
2004-2005 CITY UNIVERSITY OF PASAY
Pasade a Street, Pasay City
Bachelor of Science in Secondary Education
Secondary PARA AQUE NATIONAL HIGH SCHOOL
1998-2002 Dr. A. Santos Avenue San Dionisio, Para aque
City
Primary SAN ANTONIO ELEMENTARY SCHOOL
1992-1998 San Antonio Valley 1, Para aque City
WORK EXPERIENCE
October 2014- April 13, 2015 Outsource Network Contact Center and Back
Office Services
SENIOR TEAM LEADER/ ACCOUNTS ENGAGEMENT OFFICER
Healthcare Accounts (Maxicare, Medilink and Roche)
Service Delivery and Engagement Unit
Job Description:
. Manage the Healthcare Accounts (Maxicare Contact Center, Medilink
Helpdesk, Roche Patient Care Assistance).
. Monitors the Team Leader.
. Mannage the Staffing and Manning required by the accounts.
. Ensure the satiscfactory delivery of Service Level Agreement.
. Ensure the correct and accurate application of the Process and
Guidelines of each accounts.
. Maintaining the harmoneous engagement to the clients.
May 3, 2012- March 30, 2014 Outsource Network Contact Center and Back
Office Services
SUPERVISOR/TEAM LEADER
Medilink Account
Job Description:
. Serve as a gate-keeper in the facilitation of Outpatient, Inpatient
and Emergency availment of members.
. Handles and facilitates supervisor's call.
. Manage and monitor the agent's productivity and performance and
conduct one on one coaching and training.
. Manage the manning and schedule of the team.
. Ensures the quality of every transaction.
. Ensures the accurate application of member's benefit.
. Motivates the subordinates to achieve the target and Standard
Operating Procedure.
. Coordinating the concerns, enhancement, and updates to the clients.
. Ensures that the agents are complying with the Company's Code of
Conduct.
. Attending to meetings for business development.
. Generation of reports needed by the higher management and the clients.
July 2009- April 15, 2012 Maxicare Healthcare Corporation
Senior Customer Care Specialist
Job Description:
. Process the approval for Outpatient and Emergency Availments of the
member.
. Facilitates the inbound call.
. Ensure the application of benefits of the member.
. Assist the team leader.
July 2008- May 2009 The Generics Pharmacy
OIC
Job Description:
. Manage the store.
. Assist the Pharmacist.
. In charge of the petty cash and the replenishment of the fund in the
store.
. In charge of the inventory and purchasing of the stocks.
. Manage the schedule of the team.
. In charge of the monitoring and maintenance of the stocks.
AWARDS AND RECOGNITIONS
1. Employee of the 2nd Quarter
April - June 2011
Maxicare Health Care Corporation
2. Consistent Dean's Lister
ORGANIZATION AND AFFILIATION
Philippines Nurses Association
Member
2008-2010
Arellano University Athletic Organization
President
2006-2008
Arellano University Student Council
Business Manager
2006-2007
Sanguniang Kabataan of Brgy. San Isidro, Para aque City
SK KAGAWAD
2002-2007
QUALIFICATIONS
. Good communicator.
. Value the interest and welfare of my colleagues.
. Can work both individually or in a team with much ease and minimal
supervision in achieving goals and objectives.
. Flexible, multi-functional individual can manage work under-pressure
to complete a given task.
. Team-player, resourceful, result-oriented and has attention to detail
analysis and problem solving.
. Computer literate.
. Can adapt and learn emerging technologies.
CHARACTER REFERENCES
1. Abigale Ilac
Senior Team Leader, Outsource Network Contact Center and Back Office
091********/5484766
2. Jhon Larry Tolentino
Payroll and Compensation & Benefits Supervisor, Outsource Network
Contact Center and Back Office
5484766 local 775
3. Maricel Pusing
HR Business Partner, Outsource Network Contact Center and Back Office
5484766
I hereby certify that the above information is true and correct to the best
of my knowledge and belief.
JOHN VINCENT BAYLEN ESCALANTE
Applicant
Contact this candidate