Customer Service Sales

Michele Ruiz

*** ******* ****, ***. ***

Parsippany, NJ 07054

Phone: 973-***-****

********@*****.***

SUMMARY:

I am a Customer Service Manager, with experience in a

manufacturing and retail environment, with excellent

communication and personnel management skills. I am a detail

oriented person, with a goal to achieve highest level of

customer satisfaction.

EXPERIENCE:

09/2000 to Present: Ceramic Magnetics Inc. Fairfield, NJ.

Customer Service Manager

. Manage daily schedules and customer service performance of

the personnel.

. Inside sales and administration of major accounts.

. Prepare daily reports for incoming orders and outgoing

quotes activities.

. Keeping track of quotes to realize sales performance.

. Assist Sales/Marketing Manager and outside sales force.

. Prepare daily shipping reports for Management.

. Review open orders for timely shipments and address possible

issues for late orders with manufacturing.

. Manage new inquiries from customers with Engineering about

feasibility, requirements, quoting.

. Review new purchase orders and contracts for necessary

requirements.

. Review all new orders with manufacturing to make sure

customer all requirements are met on timely manners.

. Expedite sales orders and resolve customer

service/quality/RMA issues.

. Work with quality control/engineering to resolve customer

complaints, and follow up to confirm their satisfaction with

the resolution.

.

SKILLS:

. Proficient in Microsoft excel, word, outlook, Symantec ACT,

SBT accounting etc.

. Proficient in using customer web-based portals for quote

requests and order acknowledgements

. Read and interpret basic blue prints.

. Have strong drive for learning new skills.

EDUCATION:

. High school graduate

. Intensive secretarial course for organization and business

communication.

Contact this candidate