Customer Service Manager

TEQ U A N A L. BREV A RD

• ** Lenox Street, Newark, NJ 07106 • PH: (201) 683- 1270 • EMAIL: *.*.*******@*****.***

EXPERIENCE

QuarterSpot LLC., Manhattan, New York

March 2014 to August 2014

Sales Manager

● Reviewed and evaluated preliminary Instruction Sheets for accuracy and compliance with Underwriting regulations.

● Performed related group underwriting duties as assigned by the Lead Underwriter or other Departmental Management.

● Prepared initial incurred documents and pulled personal credit scores in response to applications from brokers or

merchants.

● Acted in a liaison capacity between the broker and the business underwriter or direct merchants responding to questions

and loan approvals or denials.

New Jersey Transit Corporation, Newark, NJ

January 2012 to May 2013

Account Manager

● Provided account information to NJTransit passengers using the NJtransit Accesslink system.

● Answered up to 100 calls per day using a switchboard phone system.

● Researched addresses and transportation fares using the Trapese system.

● Updated customers’ account information in the NJTransit database.

Morgan Stanley Corporation, Jersey City, NJ

April 2007 to January 2010

Corporate Actions Specialist

● Provided customer service to both financial advisors and corporate branch representatives that inquired about mandatory

and voluntary corporate actions policies.

● Effectively communicate information orally and written.

● Answered up to 100 calls per day, in addition to answering inquiries via email and fax.

● Researched corporate actions events using DTC, Bloomberg, and other internal systems.

● Provided detailed information to financial advisors on voluntary and mandatory reorganizations.

Bank of America Corporation, Norfolk, VA

January 2005 to September 2006

Senior Account Manager

● Established accurate contact with customer using account data from the Total Systems (TYSYS) and Frontier.

● Maintained account relationships by consolidating account balances.

● Offered optional services to customer to help protect their credit card balances.

● Exceeded all sales goals and gained total revenue of 1,810,756.70 year to date.

● Researched consumer inquires and complex product & service issues

● Resolved complex issues to guarantee customer satisfaction and restore the customers’ business.

● Effectively processed confidential and time sensitive information.

EDUCATION

Katherine Gibbs- A.S degree in Computer Networking, Manhattan, NY

High School Diploma - Lincoln High School, Jersey City, NJ

SKILLS

Proficient on computer applications including Microsoft Word, Excel, Outlook, PowerPoint, WordPerfect, Windows 2000,

PowerPoint, Bloomberg and Internet Explorer.

REFERENCES

Tamiah Brevard, ********@*****.***, 201-***-****

Jakora Holman, *********@*****.***, 732-***-****

Shanelle Smith, ************@*****.***, 551-***-****

Contact this candidate