Customer Service Representative

Jennifer McKenzie

***** ******* **. *******, ** *8219 269-***-****

***********.**@*****.***

PROFESSIONAL SUMMARY

I am a qualified collections and customer service representative with 10 plus years in fast-paced customer service and

call center environments; personable and professional under pressure. I value diverse and challenging environments to

enhance my personal and professional skills.

SKILLS

• Creative problem solver

• Exceptional communication skills

• Quick learner

• Strong client relations

• Credit card processing

• Training development aptitude

• Trusted key holder

WORK HISTORY

October 2013-February 2015

Customer Service/Retention Comcast 36250 Van Dyke St. Sterling Heights, MI 48312

• Answered an average of 80-90 calls per day by addressing customer inquiries, solving problems and

providing new product information.

• Described product to customers and accurately explained details and care of merchandise.

October 2010-January 2011

Customer Service Adecco Staffing 5955 W. Main St. Kalamazoo, MI 49009

• Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing

new product information.

• Assisted loan officers with loan applications.

June 2006-July 2010

Collections Representative/Team Lead Medical Financial Solutions 225 N. Rose St. Kalamazoo, MI 49001

• Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing

new product information.

• Collected outstanding medical balances, established payment arrangements and applied check and credit card

payments.

• Earned management trust by serving as team lead when needed and assisted collection peers to meet and/or

exceed collection goals.

July 2002-September 2005

Customer Service LDMI Telecommunications 27777 Franklin Rd Southfield, MI 48034

• Answered an average of 75 calls per day by addressing customer inquiries, solving problems and providing

new product information.

• Collected outstanding balances for fortune 500 companies such as Delphi, Ford Motor Company.

Collections Representative Ameritech 105 E. Bethune Ave. Detroit, MI 48202

• Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing

new product information.

• Collected outstanding balances, established payment arrangements and applied check and credit card

payments.

Buyer/Retail Sales Apple Book Center 8500 W. Outer Drive Detroit, Mi 48235

• Interfaced with publishers, agents and authors.

• Facilitated author signing events.

• Cashier

EDUCATION

Current

• Wayne County Community College, Detroit, MI 48219 4.0 G.P.A. Graduation Date 2016

• Kalamazoo Valley Community College Kalamazoo, MI 49001 3.91 G.P.A.

ACCOMPLISHMENTS

• Earned highest marks for customer satisfaction

• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of

product/service complains and customer satisfaction.

• Consistently commended by superiors for resolving volatile customer situations quickly and courteously.

• Recipient of “Top Collector Award” in 2007 & 20010

• Recipient of “Top Customer Award” in 2002 & 2003

• Writer/Poet

REFERENCES

Available upon request

Contact this candidate