Customer Service Administrative Assistant

Annette Herrmann

574-***-****, ***** Ash Rd. Osceola, IN 46561 Willing to relocate

***************@*****.***

HIGHLIGHTS OF SKILLS AND QUALIFICATIONS

• Perform administrative tasks

• Maintain records EMR, checked in patients, performed EKG’s,

• Quality customer service

• Create databases using MS Excel and MS Word and data entry,

WORK EXPERIENCE

Porter Hospital, Valparaiso, IN (2014) EKG Tech externship

Hematology Oncology, Mishawaka, IN (2014) Volunteer-Front Desk

Michiana School District (2003-2014) (Baugo, Elkhart, PHM, SB, and Mishawaka)

Substitute Teacher

*Taught all grade levels and subjects

*Skills included, organizing, supervising, teaching, instructing, time management

*ENL instructor, after school program leader

Dr. Fortenbacher, St. Joseph, MI (2004)

Receptionist/Marketing

*Marketing/Receptionist/Assistant to the Doctor

*Scheduling, accounts receivable,

*Create information packets, mailings etc.

1st Source Bank, Mishawaka, IN (2003)

Teller

*Processed payments, Credit Card applications, returns, stock, steaming, organizing

*Performed various sales and register transactions including ringing purchases, processing of cash and credit payments, and

balancing money drawer

LeSEA Global Feed the Hungry, 530 E. Ireland, South Bend, IN (2000-2003)

Administrative Assistant

*Administrative Assistant responsibilities for world outreach

*Data Entry (I type 75 wpm)-memos, letters, excel-create charts, grafts etc.

*Provided and created a library that made work more efficient

*Processed legal documents to the U.S. Embassy for feeding the poor around the world

*Maintained a food inventory control sheet on excel database updated daily

*Maintained Gift-in-Kind records and letter - In charge of Procurement database

*10-key bookkeeping on accounts payable and receivable (QuickBooks, Peachtree)

*Made travel arrangements and processed reimbursement forms and purchase orders for Director

*Answered phones as Receptionist, multi-line phone (10-20 lines) emergency dispatch

*Successfully researched statistic on hunger for reports and brochures

*Answered phone, scheduled hotel reservations for all who were involved in transportation of supplies

Dial America, 6120 61st St., Tulsa, OK and 960 MacArthur Blvd, NJ 07495 (1998-2000)

Call Center-Sales Rep/Supervisor

*Answered multi-line phone, transferred calls, organized message board, data entry, assisted in media

music tapes and CD’s, books, magazines, and promotions –

*Top sales rep each week

Rhema, 1025 W. Kenosha, Broken Arrow, OK 74012 (1991-1997)

Customer Service-Data Entry

*Process orders for books, tapes etc.

*Accounting, data entry

EDUCATION

Certified EKG Technician - (CET-W9B9X4S6 Test score 94%) (CPR Certified-American Heart Association)

Medical Assistant Associate Degree Program- Ivy Tech, Elkhart, IN

Liberal Arts Associate Degree: Education/Nursing (1 semester shy of RN) - Lansing Community College

Ministerial Diploma: Rhema Bible Training Center School, Broken Arrow, OK

Southern Nazarene University, BS Degree, Business

Secretarial Certificate: Administrative Assistant Certificate: Davenport Business College, Lansing, MI

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