Dino J. Modesto-Custardo

916-***-**** 916-***-**** 10121 Wildhawk Drive Sacramento, CA

acpvu1@r.postjobfree.com

Hello Mr. Cameron,

I am reaching out to you because I received this lead from Ada Gerard, former President of Heald College, Rancho Cordova.

I am very interested in this position. I have served as the Executive Assistant to the CEO of Golden State Federal Credit Union, and was able to successfully redesign Board Meeting packages to more cohesive format. Being a small organization, not not only did I support the CEO, I also assisted the CFO, Board of Directors and Supervisory Committee.

I would like the opportunity to discuss my accomplishments and abilities with you in person.

My wide range of experience includes: Retail Sales Manger, Executive

Assistant to the CEO and CFO, Accounting Associate, Branch Operations

Supervisor, Branch Manager, Vice President of Operations, and Admissions

Advisor II.

Admissions Advisor II: I led the team in outbound calls, of up to 300 per

day, and set appointments.

Banking: My branch production included; Branch deposit growth that ended

the year totaling $46,000,000, an individual mortgage loan volume of

$4,985,000, and a branch direct lending goal that was exceeded with a

combined funded total of $2,426,091.

Vice President of Operations: Oversaw all facility and frontline

operations of a financial institution for 3 locations, maintaining 3000

members and $30,000,000 in deposits.

Retail: I managed up to 30 employees in multiple departments focusing on

home improvements successfully while growing the sales volume.

Please contact me so that I may have the opportunity to meet you and

discuss any potential opportunities.

Again, thank you,

Dino J. Modesto-Custardo

Dino J. Modesto-Custardo

916-***-**** 916-***-**** 10121 Wildhawk Drive Sacramento, CA

acpvu1@r.postjobfree.com

Career Profile Strengths

Forward-thinking manager with robust experience and range in Goal Oriented

multiple areas of Sales, Retail and Operations. Sales and Service

Apply diverse and expansive experience to support corporate Driven

growth. Customer Relationship

Excellent team leader and team member, dependable, punctual Building

with excellent attendance. Reduction of Expenses

Work well under pressure in a fast-paced environment with well Implementing Best

established communication skills. Practices

Collaborate and contribute to a variety of strategic Operational Efficiency

initiatives and business projects to increase membership,

sales and community awareness. Leadership Development

Being a dynamic leader with refined abilities defining and

implementing best practice solutions I successfully foster a Conflict Resolution

thriving sales and service environment. Time Management

Attention to Detail

Professional Experience:

Heald College (February to April 2015) - Rancho Cordova, CA

Admissions Advisor II

. Respond to prospective students in a timely fashion

. Meet with prospective students to explain Heald Program offerings

. Advise the prospective student on suitable programs in accordance with

their qualifications and objectives

. Maintain a high level of service both to existing students and

prospective students

. Interview, telephone, and recruit prospective students

. Observe and adhered to company policies and best practices at all

times

. Uphold enrollment standards by complying with related governmental

regulations and standards of accreditation.

. Focus on helping people make a positive change

. Goal oriented and contributed to a positive teamwork environment

. Respond positively to coaching and training

. Provide a high level of customer service

Sacramento Credit Union (2005 to 2014) - Sacramento, CA

Branch Manger

. Provided effective and efficient management for multiple locations

. Improved branch cash management efficiencies

. Balanced general ledgers for branch accountability

. Security administrator ensuring the safety of all staff and customers

. Branch compliance administrator and manager of regulatory issues

. Marketed, launched and managed delivery of new or improved credit

union programs and services to members

. Selected, trained, supervised, and evaluated staff, by creating annual

reviews and corrective action plans

. Funded consumer loans, opened new accounts and cross sold additional

products

. Increased consumer and mortgage loan volume through coaching and goal

setting

. Monitored team efforts on a daily basis to ensure sales goals were

achieved

. Influenced, coached and motivated staff while maintaining daily

business operations

. Maintained branch visual presentation and promotional materials

. Resolved escalated member issues

. Represented the organization with outreach and business development to

increase deposits and loan growth

. Prepared agendas and facilitated daily staff meetings

. Prepared and presented reports to upper management and board members

Dino J. Modesto-Custardo

916-***-**** 916-***-**** 10121 Wildhawk Drive Sacramento, CA

acpvu1@r.postjobfree.com

Golden State Federal Credit Union (2002 to 2005) - Sacramento, CA

Vice President of Operations

. Increased revenue through improved budget management

. Managed the operating budget by recommending and developing practices

that increased financial efficiency

. BSA administrator, prepared annual and regular reporting and conducted

training

. Launched and administered new or updated personnel policies and

implemented best practices

. Planned, organized and launched programs that meet the principal

objectives of the Board of Directors

. Evaluated market trends to ensure product pricing was competitive

. Approved and processed all accounts payable payments

. Represented the Credit Union at meetings and conferences

. Recruited, screened and interviewed candidates for management

positions

. Delegated responsibilities to team members, tracked progress, and

coached for improvement when needed

. Negotiated contracts for services to improve the facility's appearance

and performance

. Maintained liaison with associations, vendors and other professional

organizations

. Increased members through membership drives, raising awareness, and

promoting the Credit Union philosophy

. Volunteered as Secretary on the Board of Directors of the Sacramento

Crime Alert Task Force

. Resolved escalated customer service issues

. Provided administrative support to the Board, the Chief Executive

Officer, and the Chief Financial Officer

. Continually observed conditions within the organization to make

suggestions and recommendations for change or improvements to the

Board of Directors

Sears Roebuck and Co. (1987 to 2000) -

Cupertino, CA

Sales and Department Manger

. Supervised and scheduled up to 30 employees for multiple departments

. Controlled payroll by managing to seasonal sales floor needs and

staffing accordingly

. Mitigated shrink by ensuring proper handling of all goods and services

. Maintained visual merchandising standards at all times

. Managed Home Improvements, Lawn and Garden and Sporting Goods

. Ensured optimal customer service and satisfaction during and after the

sale

. Increased annual sales in all departments

. Managed installation schedule and contactors of installed products

. Worked with delivery logistics to ensure customers expectations were

met

. Managed internal assembly services by maintaining product availability

. Monitored and controlled inventory through accurate accounting of

merchandise

. Assessed needs for future events and managed inventory levels

. Balanced department payroll budgets

. Interviewed, selected and trained staff on store policies, procedures

and product knowledge

. Trained, mentored and coach proper sales techniques district wide in

annual training event

. Seasonal resets of entire departments

. Project manager in the opening of new Homelife Furniture department

. Resolved customer issues related to pricing, warranty and service in

all departments

EDUCATION:

2014 Heald College

Bachelor's degree, Business Administration and Management, General

2001 Heald College, School of Business

Associate in Applied Science, Business Software Applications

Contact this candidate