Human Resources Customer Service

LAURA E. NEWBERG-HOFFMAN

***** ****** **** *** *******, TX 78253 I C: 712-***-**** I

*********@*****.***

Professional Summary

With 8 years in the Air Force I have continually been placed in positions above my pay grade and

excelled with each position. I am a driven individual who can handle much more than my age

suggests. I execute programs with little to no guidance and one of my programs was featured by

the Air Force Times. The Air Force has been an incredible experience, but I am looking to

redirect my vast talents towards your company, instead using my skills on deployments and away

from my family. During my tenure, I have excelled in all areas of Human Resources, proven

myself as a leader and a seasoned manager, and mastered every facet of how to be the follower

and how to lead a Wing (company) from a CEO standpoint. I can fit into any organization

anywhere your company wants progress.

http://archive.airforcetimes.com/article/20110520/NEWS01/105200303/Maj-Gen-Bradley-

Heithold-Truly-fit-leader.

Highlights

Innovative analytical and research skills Professional Public Speaker

Keen decision making skills Flexible leadership and management skills

Experience

Executive Officer, Comptroller Squadron (USAF) Jan 2015 – Present

I am the commander’s right hand man. I tell him what he needs before he realizes he needed it.

In my short months so far I’ve reorganized all of his 145 personnel and billets, independently

staffing and collaborating with our Human Resources (HR) department. Creating and

strengthening their position descriptions to earn them a grade and pay that is in accordance with

their workload. I have been recognized by our higher headquarters for my creation of an Officer

Development Program where I created an HR roadmap for my fellow officers. In the

Comptroller Squadron I continue to learn how the money impacts the missions and where our

high-vis areas are, thus strengthening my CEO understanding of the Air Force.

Sexual Assault Response Coordinator (USAF) Oct 2013 – Jan

2015

I consistently found creative ways to market our program and create innovative discussion on

Sexual Assault. It’s not a very popular topic, but I have a way of making people understand

concepts without them knowing that they’ve just accomplished a training goal. I personally

trained our entire staff on the new Sexual Assault guidance and I was recognized by the Chief

Master Sergeant of the Air Force for my insight on Sexual Assault. I was the sought out speaker

for multiple commanders’ courses, spouse’s courses and our internal Advocate Program Training

Mrs. Laura Newberg-Hoffman, 712-***-****

(100 ppl/yr). I was hand-selected to speak at over 250 events and commander briefings in 11

months and reached over 35,000 people. My reputation preceded me wherever I went.

Sustainment Services Flight Commander (USAF) Aug 2011 – Oct 2013

I was a 26 year old in charge of 375 people’s careers and the largest most challenging flight in the

Force Support Squadron. I scrubbed all position descriptions, corrected payroll, and worked

directly with our Labor Relations and Staffing departments to ensure that the largest flight on

Holloman AFB was taken care of. I was responsible for over $151M in Air Force assets and

ensured that they had a life cycle in place for replacement materials, ensuring future success. I

lead meetings with marketing to ensure that we had enough advertising so our Bowling, Arts and

Crafts, Outdoor Recreation, Golf and Lodging operations could continue to make money, because

that money kept the Wing (company) afloat. If my operations failed, I was to blame. In the 2

years I was at Holloman, our sales were up by 40%, our contracts were renegotiated in our favor

(decreased cost by 25%), I created a successful movie theater from the ground up and we were

making money for the Wing for the first time in 15 years. For my efforts, I received the

Company Grade Officer of the Year from the 49th Wing (#1 Captain or Lieutenant in the company

for 2012) and our Squadron won the Air Force Eubank Award for 2011 and 2013.

Executive Officer to the Commander (USAF) Dec 2010 – Aug 2011

I was a 2 Star General’s Executive Officer (CEO equivalent) where I maintained all annual

evaluations for 37,000 Air Force Intelligence, Surveillance, and Reconnaissance (AF ISR)

personnel. I created and maintained a confidential stratification tracking system, crushed Air

Force on-time records and managed a regional staffing office. This wasn’t just a challenging job,

it was near impossible, but with a 3 person staff, we exceeded all expectations and I was able to

lead our staff to beat the Air Force Promotion Boards 13 out of 15 times. That is absolutely

unheard of; because of my team’s efforts our Airmen were able to promote faster out of our

Headquarters than any other location in the Air Force. It was a challenging but incredible

opportunity I would do again. My efforts were recognized with a #1/17 Headquarter Lieutenant

stratification, setting me up for promotion boards to come.

Officer in Charge of Manpower Requirements (USAF) May 2010 – Dec

2010

I was hand selected to review all manpower requirements on our 64 worldwide locations and

16,000 personnel. I took it upon myself to research all of our billets with Human Resources to

correct any discrepancies that were found. My regional-mission allowed me to manage cross-

functional personnel and how to effectively lead from across the world. I maintained 4 federal

funding programs and never once faltered worth over $60M. I coordinated with national

agencies, two wings (large company equivalent), two centers (small company equivalent), and

our AF ISR Agency Staff (177 personnel). Even with a federal mandate requiring a cut of

personnel, volunteering to lead this endeavor, I was able to coordinate and communicate with all

the agencies (companies) affected to ensure that the mission would still function. My efforts

were again recognized with a #1/17 Headquarter Lieutenant stratification.

Mrs. Laura Newberg-Hoffman, 712-***-****

Officer in Charge of Field Operations (USAF) Aug 2009 – May

2010

I functioned at an executive manager level while working field operations. I received and

interpreted policy changes; my mission was to explain and maintain unit understandings of the

newly implemented guidance. I was responsible for reaching across the globe to keep our

personnel in the “know”. Every piece of guidance that came down was career altering

information that required complete understanding from personnel in the field, and it was my job

to help them understand. This was a very challenging job with differing time zones, but

incredibly rewarding to know that I was able to help so many of my fellow Airmen. I provided

human resources changes, policy adjustments, fitness program updates, communication

requirements, and Department of Defense information that was detrimental to over 16,000

careers. Additionally, I lead wing-level (CEO-level) briefings monthly to our leadership, which

was recognized by a #2/18 Headquarter Lieutenant stratification, and Wing Level Personellist of

the Year in 2009.

Military Personnel Element Commander (USAF) Sep 2006 – Aug 2009

I led 26 Airmen in a conversion of our old personnel system into our new personnel system. I

had to completely revamp how the office worked. The Air Force mandated that one office turn

into three separate units. I directed and trained all 26 Airmen in their new roles and

responsibilities. As a 21 year old, I was challenged to lead and train individuals who were

anywhere from three years younger than me or 20 years older than me. This may not seem like

much of a challenge, but age played a huge role in how we overcame this issue. We needed to

combine old school thinking with the new age requirement put forth by the Air Force. Even at a

young age I was able to take the best of all ages and mesh them into a killer functioning unit. We

supported over four wing level agencies, 17 directorates (small companies), and 1 detachment

(approximately 200 ppl). I ensured that we had specific human resources information for each

career field (intelligence, language, communications, etc). We specified our customer service to

our population and as a team we received an “Outstanding” on our first ever Unit Compliance

Inspection. I worked directly for our 2 Star General (CEO) who was always satisfied with our

energy, teamwork and dedication to the mission.

Education

Masters in Human Resource Management 2009 *3.8 GPA

Webster University, Mo

Bachelors of Science and Nursing 2006 *3.78 GPA

University of Iowa

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Squadron Officer School (military specific) 2011 *#1/30 flights

United States Air Force

Air and Space Basic Course (military specific) 2007

United States Air Force

Mrs. Laura Newberg-Hoffman, 712-***-****

Mrs. Laura Newberg-Hoffman, 712-***-****

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