Dana Hill

Inside Sales Representative

Rochester, NY 14616 acpv5a@r.postjobfree.com -

585-***-****

Demonstrates a natural common sense ability that makes for excellent understanding of customer service.

WORK EXPERIENCE

Inside Sales Representative

AH Harris - Henrietta, NY - August 2013 to Present

Responsibilities

-Answer incoming phone calls and assist customers and sales representatives with placing orders, returns, tracking

orders (via freight companies as well as company tracking), and also placing return orders.

-Communicate with vendors regarding back order availability, future inventory, and special orders.

-Served as main liaison between customers, management and sales team.

-Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Inside Sales Representative

HD Supply - San Leandro, CA - April 2006 to April 2013

- Acted as a liaison between warehouse and customers and pulled, packed, shipped, and loaded orders as required.

- Communicated with vendors regarding back order availability, future inventory, and special orders.

- Prepared and submitted routine proposals; generated oral and written quotations.

- Procured and maintained inventory. Monitored to ensure proper inventory turns.

- Resolved customer service issues, tracked open sales orders, and performed follow-ups to ensure the timely shipment

of materials and customer satisfaction.

- Serviced customers via telephone and/or walk-ins and ensured counters are properly stocked.

-Developed a reputation as an efficient service provider with high levels of accuracy.

Accomplishments

Voted First Choice Champion for Inside Sales in the Northwest Division of entire company.

EDUCATION

Chabot College - Hayward, CA major:

FINE ARTS

Airco Technical- Oakland CA

Major: welding

SKILLS

Certified Forklift Operator, Strategic sales knowledge, Creative problem solver, Exceptional communication skills, Quick

learner;

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