Administrative Assistant Customer Service

DEEPIKA DAS

**** **** ****** ****, ********, ON, L8S 1G8, 289-***-**** **********.****@*****.***

Objective:

To secure a position of administrative assistant where my organizational and office skills are well utilized

Profile Summary:

• Over 5 years experience successfully performing a number of administrative and clerical tasks.

• A proven track record of efficiency and accuracy in managing multiple functions, solving problems,

maintaining confidentiality and producing quality work.

• Excellent knowledge in Microsoft Office including Word, PowerPoint and Excel, Ms Outlook & Ms Access

• Hands on experience in record management, data entry & compiling reports

• Efficient time management skills with ability to quickly prioritize and consolidate tasks

• Strong interpersonal skills and communication skills both verbal and written

• Competent user of different applications software- ERP,CRM,SAP & HRIS

• Multilingual: English, Hindi, Punjabi, Oriya

Work Experience:

Tele Recruiter/ March Drive Coordinator Hamilton, Canada

Kidney Foundation of Canada October-2014 – April

2015

• Data entry of volunteers/canvassers personal information including amount of funds raised during event

• Tele-Recruitment of potential volunteers for fundraising events

• Resourceful communicator between chapter manager and captains/fundraiser

• Providing reference checks, community involvement service letters to volunteers

• Performance evaluation of interns/ volunteers

• Coordinate and follow up on stewardship mailings and phone campaigns

• Solving issues and troubleshooting during fundraising events

• Provide help to increase communications with supporters/volunteer

• Follow-up emails & placing thank you calls to the fund raisers or canvassers

• Compiling statistical information related to funds raised in Hamilton-Niagara region (as required in

PowerPoint / Excel) for the purpose of analysis

Data Entry/File Clerk Hamilton, Canada

City of Hamilton – Public Health Services Aug-2014 -Sept-

2014

• Recruited by Temp Agency to complete a short term file project in Hamilton Public health service department

• Providing administrative support to the public health department including records management

• Data entry of confidential information related to patients health records

• Efficient verification of data received prior to entry procedure

• Filling of important confidential health records of patients

• Retrieving patient files from the file room

• Auditing patients health records and making necessary inputs into the system

• Ensure all new documents and paperwork are filed and logged properly in the system

• Sorting material in accordance with filing system used

• Index documents with numbers or codes before filing.

• Maintaining the confidentiality of patients related to their personal information

Administrative Assistant Hamilton, Canada

YWCA Hamilton- Employment & Immigrant Training Services May-2014-

Aug-2014

• Prepared business correspondence often using word processing, spreadsheet, and presentation.

• Filling of confidential and government records thus assisting Management during audit

• Facilitated financial literacy programs to the women group /immigrants often through presentations thus

providing information about Canadian banking system, a program funded by TD Bank

• Conduct Internet research related to program delivery

• Tracked evaluation results of different employment programs conducted at YWCA

• Assisted visitors and immigrants with information about job resources and different programs at YWCA

• Tracked attendance/Overtime / Lieu time for employees thus assisting payroll department with timesheets

• Tracked Inventory and general office equipment maintaining electronic and paper filing systems

Human Resource Generalist Bhubaneswar, India

Seashore Group Private LTD October 2011- June 2012

• Updated employee record database related to their leave, overtime, salary and personal information

• Served as the first point of contact for employees and coordinated all human resources functions including

recruitment, selection, employee orientation, performance appraisal, handled employee grievances.

• Administered various events, employee engagement programs and assisted management with updating policies.

.

Management Information Specialist Bhubaneswar,

India

S Tel Private Limited (Telecom Industry) January 2010 to September

2011

• Generated daily dashboards and business reports

• Handled large 500,000 customer database using Ms Access

• Identified trends, key group interest & concerns to bring it up for corporate planning.

• Responsible for flow of information, prepared business reports and presentations for corporate reviews.

• Demonstrated excellent customer service skills by handling escalated customer complaints over phone and email

Volunteering Experience:

Hamilton General Hospital (Patient Feedback Surveyor) October

2014

Interacting with patients, collecting their feedback about their experience and providing information to healthcare team for

necessary actions

Education:

Master of Business Administration August 2008-May 2010

Institute of Business and Computer studies India

(Major) Human Resource Management

Bachelor of Science -Botany Honours August 2005- April

2008

Government College, Angul India

Certificates:

Occupational Specific Language Training Certificate, Mohawk College, 2015

Employment Retention & Service Training Certificate, YWCA Hamilton, 2014

Health & Safety Certification, YWCA Hamilton, 2014

WHMIS Certification, e-WHMIS, 2014

First Aid and CPR certification, Red Cross, 2014

Accessibility for Ontarians with Disabilities Act (AODA), 2014

Computer Skills:

Ms (Word, Excel, PowerPoint), Ms. Outlook, Ms. Access

PeopleSoft applications-ERP, SAP & HRIS

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