Sales Customer Service

ADELINA S. TARDECILLA

L** B* St. John Villas, Valenzuela City, Philippines

Cell phone: 091******** Home Phone :+639 (02)456-7901

Email add: *****************@*****.***

Skills and Abilities:

• Computer proficiency • Creative problem solving

• Customer service • Data entry

• Documentation • Internet savvy

• Microsoft Excel • Multi-Task Management

• Microsoft Word • Scheduling

• Microsoft PowerPoint • Telecommunication Skills

WORK EXPERIENCE:

TELEPERFORMANCE Ayala Ave., Cor. Gil Puyat Ave., Makati City

Executive, Operations October 17, 2014 to Present

Universal Call Center Agent – Domestic Account

(Handles Care and Technical Concern – Wire line)

CHENVEL SERVICES, INC.

( Door to Door Services “Packages from Japan to Philippines.”)

Accounting Clerk (multi task) January 9, 2014 to May 7, 2014

Assigned w/ the daily encoding of Delivery Receipt & expenses spend.

Local billing monitoring and issuance of bill to sub contract company.

(Penanshin, 100%, J&A, Highlight & Alsomovic (Pacific Eight).

Remote fax monitoring and email to assign person.

Receive incoming calls from Japan mostly and all over the Philippines (telemarketer).

“Inquiry of empty box prices, pick-up box and follow-up of box status”.

PERFORMANCE ADVANTAGE, ENTERPRISES

(Marketing & Distributor of Delfi Products “Goya”)

Data Encoder September 2012 to April 2013

Assigned w/ the daily encoding of sales operation, sales order from the trade

Handles the encoding, updating of system updates (i.e. customer database, product database & update pricelist)

Accept follow up calls from clients who have purchase order or have additional p.o.

Additional Workload:

Provided required weekly, monthly and quarterly reports listing sales figures, profit shares and client track records.

Assigned w/ the daily monitoring of collection from the trade

Daily monitoring of trade accounts receivables, discounting & promotional support for claims

SALES BYWORD, INC. #15 Oliveros Drive Balintawak Quezon City

(Marketing, Nestle Dealer & Sub- Distributor of Intelligent Skin Care Inc. “BELO Beauty Produtcs”)

Finance & Treasury Assistant July 2007 to August 2010

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Assigned w/ the daily monitoring of collection from the trade

Daily monitoring of trade accounts receivables, discounting & promotional support for claims

Encodes all scheduled payables (i.e. suppliers, utility bills & other related payables)

Safe keep & monitor the releasing of checks

Time to time assigned as cashier when ever needed.

SALES BYWORD, INC. #15 Oliveros Drive Balintawak Quezon City

(Marketing, Nestle Dealer & Sub- Distributor of Intelligent Skin Care Inc. “BELO Beauty Produtcs”)

Sales Admin Assistant January 2005 to June 2007

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of

product/service complaints and customer satisfaction.

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Ensured correctness of sales order encoded & served on time

Collection & receivable monitoring

Handles all related reportorial report for submission & monitoring

SALES BYWORD, INC. #15 Oliveros Drive Balintawak Quezon City

(Marketing, Nestle Dealer & Sub- Distributor of Intelligent Skin Care Inc. “BELO Beauty Produtcs”)

System Encoder August 2004 to December 2004

Assigned w/ the daily encoding of sales operation, sales order from the trade

Handles the encoding, updating of system updates (i.e. customer database, product database & update pricelist)

Accept follow up calls from clients who have purchase order or have additional p.o.

EKL COMPUTER SHOP BF Mapayapa Vill., Brgy. Holy Spirit Q.C.

Coordinator April 2003 to August 2004

#11TH Ave., Corner Murphy Cubao Q.C.

PUBLICIS INTERBRAND, INC.

System Encoder June 25, 2002 to March 31, 2003

EKL BROKER & REALTY DEV., Capitol Real State Quezon City

Secretary May 2000 to June 20, 2002

EDUCATION:

International Electronics & Tech. Institute Inc. Year 2002 graduate

Information Technology Management (I.T.M.) (Q.C.)

SEMINAR ATTENDED:

Call Center Basic Seminar SOFIA Training, Consultancy & Review Center Corp.,

Realty Marketing Associates Asia Land

PERSONAL DATA:

I- Name: TARDECILLA, ADELINA S.

Permanent Address: L 12 Block 4 St. John Villas Ugong Valenzuela

Date of Birth: May 22, 1979

Nationality: Filipino

Gender: Female

Religion: Christian

Marital status: Married, two children

(Date of Birth 1 daughter 10/29/04; Date of Birth 2nd daughter 09/24/05)

st

II - LANGUAGES:

Ilonggo / visayan (parents tongue) English & Filipino

Contact this candidate