Service Office

Pedro Santiago

***-******** ****** . ***. ***

Brooklyn, NY 11209

718-***-**** .*************@***.***

PROFILE:

Recognized as a hardworking, result-driven and self-motivated

professional, offing extensive experience in the

Design, implementation and support of voice/data transmission, PBX

and networking technologies . Devise and

Implement innovative diagnostic solution, resulting in substantial

cost-savings, increased efficiency and stream-

lined operations . Sustain composure and efficiency in fast-paced,

high-pressure environments . Promote project

objectives clearly and effectively while adhering to strict schedules

and budgets

HARDWARE Avaya Products . Dell/HP/etc. Laptops/PCs/Printers . Novell

Network . Octel Products . Siemens Products .

Cisco Switch.

SOFTWARE Adobe . MS Office . Novell Client . Windows XP, 7 .

WordPerfect 6.1 . Remedy . MS Office 2010

DIAGNOSTIC McAfee Antivirus . Microsoft Diagnostic . Norton Antivirus .

Norton Utilities . Vipre Antivirus . ESET Antivirus

Installation CAT-5/CAT-5e/CAT-6 Cabling . CD-ROM Drive . Ethernet

Networking . Fax Modem

Network Interface Card . T1 Lines . Voice Mail

Systems . Work Station

PROFESSIONAL EXPERIENCE:

City Center of Music & Drama, Inc., New York, NY

Telecommunications Administrator, David H. Koch Theater

12/2013 - 9/2014

Maintained main sites Avaya IP Office Switch S8800 Server

Cabinets G650.

. Managed and directed various telecommunications projects including:

A Rollover of 250+

Computers from Windows XP Pro. 32 bit to Windows 7 Pro. 64 bit.

Installed MS Office 2010

And setting up Outlook mail for over 250 users.

. Repair Three hundred phone lines and Activated 50 Phones, resulting

in savings of $500+.

Program AVST Voice System and ran Network Lines and Phone Lines Cat6

to Cisco Switch.

Connecting to the Avaya Switch using Integrated Management Site

Administration 6.0.

Program IP Phones 9608.

AllStates Technical Service, LLC A KBR Company Birmingham, AL

6/2012 - 9/2012

BlackBox Network Service NYC

Client: Hewlett Packard Universal Technicians

. Managed a remote site giving Tech support to the Executive with

Windows 7 Pro.

. Reinstalling Windows 7 Pro. 64 Bit OS Processer on an

existing laptop or desktop.

. Updating software applications; drivers; and printers.

. Supporting a video conference system.

. Updating Trouble Tickets.

City Center of Music & Drama, Inc., New York, NY

Telecommunications Manager & Administrator, David H. Koch

Theater 6/2002 - 7/2011

Maintained main sites G3siV11. Remote site G3csiV11 Avaya

Switch.

. Managed and directed various telecommunications projects including:

an off-site office complex,

resulting in savings of $50K+ a new telemarketing facility a

new box office New York City

Ballet wardrobe and group sales centers.

. Programmed three T1 lines for a new ticket call center, resulting in

savings of $500+. Efforts to

meet the deadline ahead of schedule saved thousands of

dollars in revenue.

Vectoring three Call Centers and Trunking.

Algomod Technologies Corp, New York, NY

Senior Telecommunications Administrator Client: Citibank

(Weehawken, NJ) 11/2001 - 12/2001

HIP, New York, NY

Senior Telecommunications Analyst

4/2001 - 8/2001

Advanced Consultancy Group International, Inc, New York, NY

Senior Telecommunications Administrator Client: John Wiley &

Sons 2/2001 - 4/2001

AlphaNet Solutions, Inc., Cedar Knolls, NJ

Senior Telecommunications Analyst Client: Goldman Sachs (NYC)

6/1999 - 12/2000

North American Communications, Inc., Bethesda, MD

Senior Telecommunications Administrator Client: FDIC(NYC)

2/1999 - 4/1999

SUMMARY OF EXPERTISE

. Direct and oversee the design, installation, testing, operation,

repair and maintenance of

Telecommunication equipment, systems and networks ensuring a

smooth running and cost-efficint

operation in all respects.

. Consistently analyze technical operations to determine areas of

potential cost reductions, program

improvement, policy change and organization-wide

standardization.

. Evaluate systems for equipment failure or errors in performance;

provide onsite and remote

support; diagnose and resolve issues in a timely manner,

minimizing downtime while assuring

operational integrity.

. Enter commands; activate controls on computers and peripheral

equipment to integrate systems.

. Provide desktop support; create service desk tickets; change

passwords, unlock accounts, install

software/hardware, remove viruses, malware and spyware, etc.

. Communicate with a wide range of vendors to obtain pricing

information and order equipment.

. Maintain pertinent documentation including user support logs,

technical specifications, operating

standards, system problems, corrective actions, resolution

status and completed installations.

EDUCATION & TRAINING:

Learning Tree International, Reston, VA

Certificates:

. Voice Over IP: Hands-On.

. Obtain the maximum benefit from Voice Over IP (VoIP) and voice/data

integration. Identify the cost, benefits challenges of VoIP in

multivendor networks.

. Interpret H.323, SIP and other industry standards for VoIP.

. Configure Session Initiation Protocol (SIP) IP Phones, software

phones and SIP IP PBX.

. Engineer high Quality-of-Service VoIP networks.

. Design networks to carry mixed voice, video and data traffic.

Learning Tree International, Alexandra, VA

Certificates:

. Security+ Training Program.

Avaya- New York, NY

Certificates in:

. Business Communication Systems CentreVu CMS Administration. Definity

Audix Administration.

. Definity G3 Administration. Octel 250/350 System operation and

management.

New York Business Institute, New York, NY

. A+ Certification. Network+ Training Program.

Chemical Bank, New York, NY

Certificate in: Skills and techniques for supervising people.

New York City Technical College, Brooklyn, N.Y.

. Computer Repair Specialist Program-310 Hours Certificate

. Program Including: Operating Systems, Windows Software Installation;

Computer assembly

. and repair, network installation and support and problem solving

techniques.

College of Staten Island, Staten Island, NY

Management and Economics

Languages: Semi-fluent in Spanish > Fluent in English

References: Furnished Upon Request

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