Customer Service Manager

John Garcia

602-***-****

*************@*****.***

PROFILE

Pursuing a career as an Assistant Manager using my skills and related experience

SKILLS/ABILITIES

Oversaw daily operations of 5 employees in scheduling, mentoring, inventory, unload

•

truck.

Provides leadership and mentoring to create positive employee relations and support

•

an engaged, productive workforce to attain world class results, to bring out the best of

our employees

Expanded and helped with customer service using the 7 45 48 method

•

Interviewed, and spoke with store manager upon hired staff members, maintained a

•

very safe and clean work area

EMPLOYMENT

Cracker Barrel Goodyear,

October 2013 to

Arizona

Grill Cook

Present

• Greeted incoming patrons, customer service using the 7%words 45%body languge

48%tone of voice. method, and prepared food orders

• Assisted with cleanliness of work area and restocking of supplies

• Addressed customer’s concerns relating to menu selection and pricing

Knowledgeable of food safety rules and always kept kitchen, tables and bathrooms

clean and sanitary

Sprouts Farmers Market Avondale,

February 2012 to

Arizona

Bulk Dept.

September 2013

• Answered customers questions about merchandise

• Advised customers on merchandise selection

• Itemized and totaled customer merchandise at checkout

• Took inventory or examined merchandise

• Identified items to be reordered or replenished

• Packed customer purchases in bags or cartons

• Stocked shelves, racks, cases, bins, and tables

• Received, opened, unpacked, and issued sales floor merchandise

• Transported packages to customers vehicles

• Cleaned display cases and shelves

Amazon Fulfillment Phoenix,

June 2010 to

Arizona

Picker/stocker

January 2012

• Experienced at loading and unloading products

• Able move and lift over 60lbs. frequently

• Picked, packed, and shipped orders

• Relocated products using forklifts, reach lifts, and pallet jacks

• Able to quickly and safely complete tasks

• Processing paperwork and labeling merchandise

• Computer literate and have knowledge of MS Windows

• Able to work in adverse conditions including high temperatures, high noise levels

and moving mechanical parts

• Valid driver’s license and clean driving record

EDUCATION

Maryvale High School, Phoenix, Arizona

Diploma

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