Customer Service Manager
Resume:
FRANCES FERRARO
Brooklyn, New York 11223
********************@*****.***
OBJECTIVE
To acquire a position that exemplifies my strong interpersonal attributes, and exhibits my
extraordinary skills in human relations, and business management.
SUMMARY OF QUALIFICATIONS
Self-motivated professional with proven leadership skills
Exceptional experience in sales and customer service.
Proven ability in hiring, training, and coaching staff.
Adept at maintaining strong customer relationships, and sourcing new business.
Quick learner with the ability to adapt to rapidly changing business situations.
Proven ability to work unsupervised.
WORK EXPERIENCE
Full Pet Services, Brooklyn, New York
Front Desk / Assistant Technician – June 2006-Present (part time).
• Responsible for coordination of all appointments and pet services.
• Answers all incoming calls, responsible for filing, photo coping, and updating all charts.
Dolphin Fitness, Brooklyn, New York
Personal Trainer /Club Manager-January 2004-Present
• Responsible for overall direction, coordination, planning, and operation of the fitness facility. Data
processing production, environment to ensure efficient, effective, and timely services are always
running on schedule.
• Supervised department staff, relying on experience, and judgment to plan and accomplish goals.
• One on one personal training sessions that included nutrition and weight management.
New York Sports Club, Brooklyn, New York
Department Fitness Manager, February 2000 – December 2004
• Managed fitness department of NYSC Brooklyn Belt Club.
• Scheduling all personal training sessions for all employees.
• Entered all payroll information, created work schedules, and met monthly quota’s
• Worked effectively in a high pressured, goal oriented environment with minimal supervision.
Individual and team performance targets and core competencies were measured relative to
production indicators on a regular basis.
Detail Fitness.Brooklyn, New York
Retail Owner, May 1994 - January 2000
• Responsible for everyday operations, including staff and members.
• Daily business with vendors and fitness equipment companies and maintenance.
• Supervised all managers, and staff. Created payroll and membership fees.
• Worked in a team setting, assuring the complete satisfaction of all members and staff.
References available upon request
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