Customer Service Training
Resume:
NICOLE PORTER
Indianapolis, *****
**********@***.***
WORK EXPERIENCE
Wal-Mart Beech Grove IN
Training Coordinator November 2011 - May 2014
• Serve as a link between management and employees by handling questions, interpreting and
administering contracts and helping resolve work-related problems.
• Plan and conduct new employee orientation to foster positive attitude toward organizational
objectives.
• Plan, organize, direct, control or coordinate the personnel, training, or labor relations
activities of an organization.
• Provide current and prospective employees with information about policies, job duties,
working conditions, wages, opportunities for promotion and employee benefits.
• Maintain records and compile statistical reports concerning personnel-related data such as
hires, transfers, performance appraisals, and absenteeism rates.
• Analyze training needs to design employee development, language training and health and
safety programs.
Wal-Mart Beech Grove IN
Photo Specialist March 2005 - November 2011
• Performed quality customer service
• Took photo orders
• Process customers orders
• Order lab supplies
• Performed maintenance on photo developer and processor to ensure quality
Bank One Beech Grove
Teller March 2001 - January 2004
• Cash checks and pay out money after verifying that signatures are correct, that written and
numerical amounts agree, and that accounts have sufficient funds.
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
• Enter customers' transactions into computers to record transactions and issue computer-
generated receipts.
• Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily
transactions using computers, calculators, or adding machines.
• Count currency, coins, and checks received, by hand or using currency-counting machine, to
prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
• Order a supply of cash to meet daily needs.
• Receive and count daily inventories of cash, drafts, and travelers' checks.
• Identify transaction mistakes when debits and credits do not balance.
Contact this candidate