Manager Customer Service

CHLOE LEULHATI A. BARCELONA

Fortuna Subdivision, Barangay V

Silay City, Negros Occidental

Mobile # 0906 – 555 – 7127

OBJECTIVES:

To share my knowledge and skills effectively;

To subordinate myself to the policies and responsibilities agreed; and

To work as an instrument of progress

WORK EXPERIENCES:

HOUSEKEEPING SUPERVISOR May 2013 - Present

Palmas Del Mar Resort

J.R. Torres Avenue

Bacolod City, Negros Occidental

OPERATIONS MANAGER June 2008 – January 2012

Cleverlearn Residences

Bigfoot Compound, Saac II

Mactan, Cebu

EXECUTIVE HOUSEKEEPER January 2007 – April 2008

The Concord Resort

Estaca Compostella, Cebu

TOUR / EVENT EXECUTIVE August 2005 – December 2006

Innvent Travel & Tours

Ayala Alabang Village, Muntinlupa City

ASSISTANT EXECUTIVE HOUSEKEEPER December 2004 – July 2005

Hilton Cebu Resort & Spa

Punta Engano, Mactan, Cebu

OPERATIONS MANAGER December 2000 – November 2004

Vienna Kaffeehaus

A.C. Fortuna, Mandaue, Cebu

ASSISTANT OPERATIONS MANAGER October 1998 – November 2000

Dondeezco Beach Resort

Siquijor Island, Cebu

Work Experiences continuation...

HOTEL SUPERVISOR September 1997 – August 1998

Richmond Plaza Hotel

Gorordo Avenue, Cebu City

ASSISTANT MANAGER February 1996 – January 1997

Tourismo Cebu, Inc.

Shangrila’s Mactan Island Resort & Spa

Punta Engano, Mactan, Cebu

F & B SUPERVISOR January 1994 – February1996

Costabella Tropical Beach Resort

Buyong, Mactan, Cebu

EXECUTIVE HOUSEKEEPER January 1991 – December 1993

Sugarland Hotel

Singcang, Bacolod City

FRONT DESK CLERK April 1987 – December 1989

Holiday Inn Manila

Roxas Boulevard, Manila City

FRONT OFFICE SUPERVISOR February 1982 – March 1987

KanumayanTourist Inn

Taft Avenue, Manila City

SPECIAL COURSES / SEMINARS:

• Customer Service Training

Cleverlearn English Language Institute, Inc. ( May, 2009 )

• Service Excellence And Brand Service Standards

Hilton Cebu Resort & Spa ( February, 2005 )

• Principles Of Supervision

Hilton Cebu Resort & Spa ( May, 2005 )

• Caregiver Graduate

Human Development Center

Lapu-Lapu City Hall ( May – November, 2003 )

• Supervisory Techniques For Achieving Results

Ramon Aboitiz Foundation Bldg.

Cebu City ( June 1998 )

• Basic Management And Leadership Skills For Supervisors

Cora Doloroso Career Center, (March 1995 )

EDUCATIONAL ATTAINMENT:

BACHELOR OF ARTS IN COMMUNICATION

Philippine Women's University

Taft Avenue, City of Manila

1977 – 1982

SECONDARY

Silay Institute

Silay City, Negros Occidental

1973 – 1977

PRIMARY

Sta. Theresita Academy

Silay City, Negros Occidental

1967 – 1973

CHARACTER REFERENCES:

NESSIL ROMERO

H.R. Assistant

Palmas Del Mar Conference & Resort

J.R. Torres Ave. Airport Subdivision

Bacolod City

ARMIE L. PILA

VP Cleverlearn English Language Institute, Inc.

Bigfoot Compound, Saac II

Mactan, Cebu

EMILIE DUQUE

Executive Housekeeper

Crimson Resort & Spa

Mactan, Cebu

NICANOR MATIAS

Corporate Chef

Waterfront Hotel Lahug, Cebu City

Lahug, Cebu City

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