Customer Service Human Resources

ANGELA BALLOU

Angela; Customer Service, Human Resources

ANGELA BALLOU

*** ******** **. #*** ******, CO 80218. (650) 743 " 0379. ******.*******@*****.***

OBJECTIVE

Strategic minded professional focused on maximizing business potential. Effective problem solver with ability to

adapt to new situations. Ability to successfully perform under time constraints with concise results. Detail

oriented with the ability to communicate effectively to ensure tasks are performed with accuracy. Seeking a

rewarding career in business and policy analysis and implementation to achieve positive results.

STRENGTHS

Strategic, Maximizer, Relator, Responsibility, Consistency

AREAS OF EXPERTISE

Proficient in Microsoft Office Suite

Strong organization, communication, time management and interpersonal skills

Quick learner with the ability to adapt to new situations

Strong multi-tasking skills

Strong customer service background

PROFESSIONAL EXPERIENCE

University of the Rockies Denver, CO 2012 to Present

STUDENT ADVISOR

Manage large student populations to streamline the academic and financial aid processes and policies while

abiding by federal privacy regulations.

Created Standard Operating Procedures for current employee procedures in conjunction with various

departments.

Ability to leverage strong problem solving and mediation skills to address issues that may arise.

Work in conjunction with various departments to provide Best in Class service to students.

Assist with new hire process; interviewing, training and preparing new Student Advisors to successfully

transition onto the team.

Ashford University San Diego, CA 2009 TO 2012

ACADEMIC ADVISOR

Articulate University catalog policies in conjunction with scheduling student populations to ensure progression

towards graduation.

Advise students on best practices for their studies and educational goals while complying with federal education

regulations.

Collaborate with students to problem solve on a daily basis to ensure student success.

Work in conjunction with various departments to provide Best in Class service to students.

Moorpark Athletic Club Moorpark, CA 2009

MEMBER SERVICES

Marketing and sales, including bringing prospective new members into the club through outside prospecting and

selling new memberships.

Coordinate and manage new corporate accounts with various large and small businesses.

Strong customer service skills in managing accounts, and resolving any member issues.

EDUCATION

Master of Business Administration, Public Administration - 2011

Ashford University

Bachelor of Arts, Political Science, Minor in Art - 2008

San Diego State University

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