Customer Service Administrative Assistant
Resume:
Terri N. Sosa
Jersey City, N.J.07305
**********@***.***
OBJECTIVE: To acquire a position as an Administrative Assistant, where I can enhance my skills and advance in your
Organization.
SKILLS/QUALIFICATIONS:
Typing skills of 25-35 WPM, Knowledge of MS Office, MS Word, MS Outlook, PowerPoint, Scanning, Copier,
and Fax Machine, Internet Explorer, Google Chrome.
EDUCATION
2010-2012 ASA College, New York, NY
Associate of Applied Science Degree in Criminal Justice.
2013-2016 New Jersey City University, Jersey City, NJ
Pursuing my Bachelor’s Degree in Criminal Justice/Sociology
2014- Present New Jersey City University, Jersey City, NJ
Pursuing my CADC certification/ classes taken
Substance abuse, Alcohol and Drug Counseling 1, Alcohol and Drug Counseling ll, Treatment
Planning, and Professional Ethics, Knowledge of SOAP Progress notes/DAP notes
EXPERIENCE:
2012-2013 Office Team/Woodland Media, Bayonne, NJ
Logistics Clerk
Process and check invoices for accuracy.
Work daily reports.
Create shipments to be transferred from warehouse to consignee.
Work closely with warehouse staff to ensure proper shipment of all customers’ orders.
Assist with general office duties.
2012- 2012 Office Team/Digital Realty, Weehawken, NJ
Office Assistant
Filed, retrieved, organized and arranged corporate documents.
Prepared accounts payable reports/billing invoices via excel spreadsheets.
Organized and arranged a new filing system of billing invoices and reports.
Photo copy, scanning reports/bills.
Data Entry.
2012- 2012 Office Team/Yusen Logistics, Secaucus, NJ
Data Entry Clerk
Data Entry.
Scanning invoices.
Assisted with filing and transmission of documentation via fax.
2010-2010 Ethan Kemp Law Group, Jersey City N.J
Administrative Assistant (Extern/Trainee)
Filed and retrieved corporate documents, records and reports.
Coordinated and direct office services, such as records and budget preparation, personnel and housekeeping, in
order to aid executives.
Set up and oversaw administrative policies and procedures for offices and organizations.
Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing,
spreadsheet, and database & presentation software.
Opened, sorted and distributed incoming correspondence, including faxes and email.
2007-2010 The Home Depot Jersey City, NJ
Customer Service Desk /Cashier
Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.
Evaluated new products for usefulness and suitability.
Compiled and balanced cash receipts at the end of the day and shift.
Worked with clerical staff to keep records of export correspondence, bid requests, and credit collections, and to
maintain current information on tariffs, licenses, and restrictions.
2003.2007 Law Production Company Newark, NJ
Assistant to the Producer/Receptionist
Planned, prepared, and revised work schedules and duty assignments according to budget allotments, customer
needs, problems, work-loads, and statistical forecasts.
Planned layout of Managed office and other storage supplies, considering turnover, size, weight, and related
factors pertaining to items stored for establishment.
Verified completeness and accuracy of subordinates' work, computations, and records.
8/98-9/02 American Preferred Provider Plan, Inc., Newark, NJ
Enrollment and Data Entry
Updated enrollment reports
Assisted with retroactive provider claims
Processed billing claims
3/98-7/98 AT&T Customer Service, Killen, TX
Data Entry/Customer Service Representative
Handled customer complaints
Readjusted telephone bills
Conducted wire checks
Provided special services for individual accounts
REFERENCES AVAILABLE UPON REQUEST
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