Customer Service Medical Assistant

Laura Paul

347-***-**** ************@*****.***

***** ***** ****** ******* *******, NY 11411

** ***** ** ************ **********

Professional customer service and administrative experience. Excellent interpersonal and

communication skills. Enthusiastic personality and very reliable when needed. Ability to

take on leadership role, supervise and manage other personnel or teams. Very proficient

when it comes to administrative, clerical, and other office related tasks. Strong aptitude

for multi-tasking, meeting deadlines, and very computer savvy.

TECHNICAL SKILLS

Microsoft Word, PowerPoint, and Excel, WordPerfect, Proficient in Windows XP/Vista/7.

Type Speed: 25+ w/m.

CERTIFICATIONS

ASA Institute of Business and Computer Technology, Inc. (Brooklyn, NY)

Medical Assistant Program Certificate

WORK EXPERIENCE

NYPD/Queens Courts (New York, NY & Queens, NY) 10/2014 – Present

Office Clerk (Internship)

• Office and clerical related duties such as operating office machines, making

photocopies of documents, in-coming and out-going faxing, and computer tasks

that involve typing.

Board of Elections the City of NY (New York, NY) 07/2010 - 12/2013

Administrative Clerk

Preparations for Primary and General Elections for the City of NY.

Utilized courteous and professional communications with clients and subordinates.

Processed Payroll for Paid Custodial Poll Sites employees.

Administrative assistance to all voters in the Borough of Manhattan as needed.

Answered phones, directed calls, answered correspondence, proof read (Poll Site List

for accuracy) for Election Day, & filing of documents.

Created statistical charts for poll site demographics.

Operated office machines, such as photocopiers, scanners, voice mail system, and

computer systems.

Scheduled Poll Site Surveyor's Visitation to facilities to determined viability for

Election Day.

Confirmed Poll Sites & Custodians for Election Day Voting Processed.

The BachRach Group (New York, NY) 01/2010 - 08/2010

Administrative Consulting

Performed customer service on behalf of Janus Mutual Fund by calling share-holders

to solicit their votes over the telephone regarding share-holders meeting held on

June 10th, 2010.

Clerical Functions as needed upon completion of Proxy Solicitation calls to

shareholders.

Cambridge Security Services, Corp (New York, NY) 01/2002 - 12/2009

Operational Manager

Responsible for all company operations which included employees and supervisors.

Directed the Security Guards trainings and competency as well as supervisors.

Scheduled all Security Guards hours and make arrangement to cover sick or absent

employees.

Documented all incident calls and notified all necessary personnel.

Resolved conflicts and assisted in boosting worker morale.

Performed clerical & administrative functions as needed.

Universal Survey Center (New York, NY) 01/1997 - 12/2001

Human Resources and Payroll Manager

Completed weekly interviewing and processed supervisors scheduling field reports.

Performed receptionist Duties (answered Phones, processed mail, fax, Photo Copy)

and administrative duties.

Interviewed prospective telephone interviewers for daytime nighttime positions.

Performed reference and background checks on applicants prior to hire.

Informed applicants of job openings and details such as duties and responsibilities.

Educated applicant of their benefits, schedules, working conditions, and promotional

opportunities.

Recommended and institute starting salaries.

Maintained records on applicants not selected for employment.

Processed all production data from field for payroll and performed all payroll

functions.

Entered and processed field schedules on a weekly basis.

EDUCATION

York College (Queens, NY)

Bachelors of Science Degree. Major: Health and Science.

Borough of Manhattan C.C. (New York, NY)

Associates in Liberal Arts

LANGUAGES

Fluent in English and Creole. Speak some French.

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