Customer Service Sales

Roy Jansen

San Marcos CA

***@************.***

760-***-****

Technical/Computer Expertise & Highlights:

. Thorough trouble shooting and problem solving skills, excellent

communication and writing skills

. Exceptional customer service skills, ability to communicate technical

information to a non-technical personnel

. Configuring outlook via POP, IMAP, Exchange, converting Outlook

clients to Office 365

. Strong working knowledge with all Windows platforms including SBS 2003-

2012

. Proficient with all Windows and Mac administrative tools

. Configure Routers and Firewalls; RJ-45 cabling,

. Laptop, PC, Apple, smart phone and tablet repair

. Configure domain controllers, Small Business server, Network Attached

Storage (NAS), Telnet, VMware

. Create backup strategies, data recovery and image builds

. Configure client email on smart phones and tablets + VOIP knowledge

. Working knowledge of Act!, Ghost, Acronis, Sonic FW, Spam filters,

Exchange 5.5-2008

PROFESSIONAL EXPERIENCE:

SD Techxperts Corp, San Marcos, CA

Launched a small start-up supporting clients ranging from 1 to 50 users.

Technician / Manager - August 2009 - present

. Malware and virus removal

. Smart phone and tablet repair and configuration

. Laptop repairs - i.e. LCD, keyboard, HD, motherboard

replacement, etc

. Design custom server and desktop builds

. Manage client servers and desktops via Kaseya and other

remote tools

. Handle billing, budgeting, QuickBooks and other

administrative duties

. Manage website, Google Ad-words and other advertising avenues

General Systems Inc, San Diego, CA

Mid-sized IT Services company supporting organizations ranging from 20-50

users.

Computer Consultant - October 2007 - 2009

. Custom server and PC builds

. Manage and prioritize my ticket queue

. Maintain and configure Barracuda Spam firewall

. Configure Sonic and Linksys routers and firewalls

. Create and maintain various Norton Ghost images

. Manage clients with multiple servers and up to 25 desktops

. Remote server monitoring for selected clients via Timbuktu

. Configure Treo's and Blackberry's for a corporation setting

. Create backup plans with Veritas 10 and Super DLT tape drives

EveryMethod, Encinitas, CA

Computer consulting company servicing small to mid size companys

Mobile Computer Technician - December 2006 - October 2007

. Respond to residential and business calls

. Install/manage Small Business Server 2003 and manage Exchange

2003

. Manage user and computer accounts via Active Directory

. Provide remote support via Remote Access, PC-Anywhere or VNC

. Configure mail clients to work with Exchange or POP

. Install various hardware and software, setup secure

wired/wireless networks

. Provide pre-scheduled monthly maintenance plans for my

business clients

. Create marketing plans and join networking groups to increase

my client base

. Responsible for my sales, billing, and inventory

Hunter Industries, San Marcos, CA

Manufacturing company with more than 2,000 employees with an IT staff of 9

Helpdesk/Technical Support - January 2006 - October 2006

. Provided technical phone support for domestic and

international sales team

. Provided desktop support for internal clients

. Handled all IT related purchasing and receiving (toner,

hardware, software, licensing etc)

. Lead on a laptop conversion project for over 100 sales person

laptops

. Configured and imaged new laptops/desktops

. Configure clients with Lotus Notes

A-Life Medical Corporation, San Diego, CA

Manage all aspects of IT services for a 50 users with an IT staff of 2

Network Administrator, February 2001 - January 2003

. Worked with DBA consultant on a SQL2000 upgrade &

implementation

. Manage Exchange, IIS, WINS, DNS, CheckPoint firewall

. Administrate servers and workstations in a NT/2000 domain

. Helped design and configure new High Availability Data Center

at a Co-location site

. Prepare and manage development environments

. Manage public and private T1 connections to internet and

datacenter respectively

. Maintain variety of images and builds for diverse user/server

base

. Support remote access, including VPN's and RAS.

. Support sales team remotely (hardware, software, tech

support)

. Devise backup and disaster recovery plans for all company's

data

. Involved in security policies and procedures including

physical and virtual access, virus protection, and

intellectual property

Provident Funding, Burlingame, CA

Provide remote IT support for13 mortgage branches

System Administrator, October 1998 - April 2000

. Administrated Access databases for 13 mortgage branches

. Maintained network connection through Cisco and Pipeline

routers

. Managed Microsoft Exchange for all branches

. Helped maintain Multi-Master Domain environment

. Maintained branch servers remotely with various

administration tools

. Updated Database tables, create queries, and assist

developers with database issues

. Prepared and configure network printers

Data Broadcasting Inc., San Mateo, CA

Technical Support, level II, October 1995 - December 1997

Provided technical and customer support of all DBC products via phone and

email

Assisted clients in hardware setup/configuration via phone

Provided technical support for DBCs' Internet site (MW.DBC.COM)

Handled escalated issues from managers and lower level representatives

Instructed new representatives in a classroom setting on billing

procedures, and ProComm

Evaluated 5-7 representatives on their product knowledge and phone skills

Activities and Special Skills: Fluent in Dutch, Professional European

Basketball League, Holland 1994-1995

Coach SMYBB Girls, coach pee-wee and AYSO soccer,

snowboard, volleyball

Education/Certifications:

Salve Regina University: Bachelor of Arts -Information System Science,

Newport, RI

MCP, CompTIA A+ Certified Remote Support Technician, CompTIA A+ IT

Technician, Apple Certified

Contact this candidate