Customer Service Sales

LAFAYETTE A. KELLEY

***************@*****.***- **571 Ohio Detroit Michigan 48221-Cell 313-***-****

Lafayette A. Kelley

***************@*****.***- 313-***-**** - 17571 Ohio Detroit 48221

Profile

Sales Leadership/Customer Relationship Management/Delivering Revenue Growth

Results-oriented Leader with experience in increasing revenues, profits, and customer

satisfaction through savvy techniques, effective training sales methods, and customer service

management. Well-versed in analyzing competitive landscapes and designing regional market

strategies to aggressively generate growth. Equally capable of directing cross-functional teams

to manage customer account life styles. Powerful ability to influence the thinking of others, and

forging strategic relationships.

Core Leadership Competencies

*Closing/ Negotiating Skills *Sales Strategies/Execution *Staff/Team Performance

*Resource Management *Customer Retention Strategies *Quality Analyst

Objective

I am looking for a new career path within your company that I can use the unique skills that I

have, while expanding me professionally and personally. I am also looking for a position in your

company, because of the long history the company has of building a culture and environment of

success.

Work History

2/2013- Present Fidelis Representative

Responsible for making CMS approved events. Making presentations and answering questions

about the services provided to individuals that have both Medicare/Medicaid. Working in the

Medicare/Medicaid market has unique challenges, because of the Federal and State guidelines.

Being able to capitalize on diverse marketing techniques is paramount to generating leads and

sales.

10/2011– Present AFLAC Representative.

Responsible for cold calling, talking to and informing customers and business owners about the

value of AFLAC. Managing my book of business reconciling invoices, making appointments and

generating positive fiscal growth. While many people know of the company, many times its

difficult to get past the "gate keeper", and speak to the "decision maker". To accomplish this,

being able to persuade

LAFAYETTE A. KELLEY

***************@*****.***- 17571 Ohio Detroit Michigan 48221-Cell 313-***-****

8/2007-7/2010 English Teacher/ Dept Head Dr. Charles Drew Academy

Presented GLEC, State, and Federal curriculum to Middle school students. Worked on

maintaining a high standard of excellence in and out of the classroom. Dedicated to keep the

highest levels of professionalism when dealing with student, staff, and parental concerns. Ran

and organized a myriad of after school programs that would both cultivate and engage students to

reach

past the normal expectations.

8/2000– 7/2006 Fourth Grade Teacher Michigan Automotive Academy

Taught Cross Curriculum GLEC standards to students. Maintained a self contained classroom

that performed on the highest levels. I introduced “Teaching the Classics” to the fourth Grade

and Guitar studies to interested students.

Education

1989-1991 Tennessee State University

1992-1993 Eastern Michigan K-12 Cert

References

David Green Comcast 734-***-****

Bredolyn McClain, Principle 248-***-****

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