KEVIN L. SMITH

**** *********** ***** ***/***-*365

Franklin, TN 37069 acpse9@r.postjobfree.com

PROFESSIONAL PROFILE

• Accomplished sales and customer service manager with broad background and competencies in portfolio management;

client relations; strategic planning; operational risk assessment; and regulatory compliance.

• Recognized relationship-builder and “change leader”; adept in assembling and directing highly motivated

teams with proven histories of exceeding sales quotas; net income targets; and customer loyalty benchmarks.

AREAS OF EXPERTISE

• Direct selling to Fortune 500 decision-makers; government procurement officials; and small to midsize business owners

• Solidifying and expanding “key” and National Account relationships after the sale

• Lead generation; proposal development; and contract negotiation

• Profit center accountability (revenue cycle management and GL review; loss control)

• Human resources practice (hiring and firing; conflict mediation; coaching and development)

• In-service training design and delivery (curriculum development; meeting planning/logistics)

• Exceptional oral and written presentation skills

RELEVANT WORK EXPERIENCE

Bank Director/Branch Manager -- SunTrust Bank Franklin, TN (1 year, 3 months)

Hired to deliver “turnaround” performance in bank branch historically ranked no higher than #12 out of 14 in its district, and

which had not met its monthly revenue goal once in over two years prior to my arrival. Accomplishments include:

• branch exceeded monthly goal six out of my first seven months

• branch finished #2 in its district during May 2014 (at 161% of revenue goal)

• branch ranked #1 in its district YTD in Client Satisfaction polling (1st through 3rd Qtrs. 2014)

• individual Gold Performance Excellence pacesetter (1st through 3rd Qtrs. 2014)

Branch Manager -- US Bank N. A. Franklin, TN (6 years, 10 months)

Recruited to improve sales culture and overall profitability in retail branch location for sixth-largest consumer bank in the United

States. During the course of employment:

• branch attained top overall ranking among 51 asset-grouped branches in quarterly revenue growth

• branch attained top campaign ranking among 26 district branches in total deposits; credit card sales; commercial

lending; and customer loyalty (as measured by Gallup International independent survey)

• branch received four annual “Excellence” ratings from internal auditors

• personally attained USB Pinnacle Club (Top 10 percent among 800+ peer sites) in annual revenue growth

• personally guided the development of three previous subordinates into branch manager roles

Regional Sales Manager -- MarketTrust Financial Services Stockbridge, GA (1 year, 6 months)

Hired to expand multi-state marketing presence for small, privately held firm fulfilling depositor acquisition programs to

community banks and credit unions. Primary sales audience included CEOs and Board of Directors.

• achieved 150 percent of first-year goal (18 client institutions booked vs. 12 projected)

Account Representative -- National Data Corporation Vienna, VA (1 year, 9 months)

Joined territory sales staff of second-largest U.S. company specializing in electronic payment processing systems.

Responsibilities included establishing referral-sourcing from bank lending officers; advising local merchants as to appropriate

hardware and software solutions; programming and installation of data capture terminals; and on-site training.

• exceeded 120 percent of monthly sales goals over entire term of employment

Key Account Executive -- Allied Digital Technologies Landover, MD (2 years)

Hired by international corporation specializing in media post-production services to increase sales penetration within existing

National Accounts base. Primary clientele included government agencies; trade associations; broadcast organizations; and

independent film and music producers.

Regional Account Executive, Mid-Atlantic -- FISI Madison Financial Corp. Brentwood, TN (3 years, 10 months)

Recruited to manage mature sales territory for national firm providing depositor acquisition programs to mid-sized FDIC

institutions. Responsibilities included cold-call prospecting; delivering individual and group sales presentations to bank

executives and shareholders; conducting product trainings for platform staff; coordinating multimedia promotional campaigns;

and providing clients with customized tracking data.

• accomplishments included numerous monthly “Top Sales Producer” awards and commendations for service quality

Manager, Consulting Services -- National School Boards Association Alexandria, VA (4 years, 11 months)

Initially hired to manage fulfillment of consulting contracts (avg. value $40K) to develop custom policy manuals for public

school systems, and perform executive-search screenings to replace departing superintendents. Personally designed and delivered

in-service training workshops for school officials at regional and national conventions.

• promoted within two years to assume marketing and sales responsibility for services, while maintaining existing

fulfillment role

• nominated by executive staff and elected by co-workers to chair NSBA’s Personnel Committee

EDUCATION

B.A., James Madison University Harrisonburg, VA

INTERESTS

Golf; skiing; reading; travel

AWARDS DOCUMENTATION / REFERENCES: Available on request

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