Customer Service Assistant

********.*****@*****.***

MARKO JELENCIC 403-***-****

** ******* ***** **** *.W . CALGARY AB T3K 4N3

SUMMARY OF SKILLS

Excellent communicator both verbally and written with proven presentation skills and

aptitude to follow oral and written instructions

Strong team player with organizational skills and capacity to prioritize

Demonstrated skills for critical problem resolution and conflict management

Real people person that likes to deal with the public with enthusiasm and high

energy

Service–oriented and self-motivated

Maintain friendly and efficient working relationships with clients, associates and co -

workers

High level of attention to detail

The ability to work independently or as part of a team

Good interpersonal skills

Good organizational and time management skills

Able to work and adapt to constantly changing work environment

Experience handling cash, debit, VISA/MC transactions through vario us POS

system

Microsoft Office suite and multiple operating systems including Windows, Mac OS

and Linux

Language: Excellent command of English, French and Croatian with intermediate

knowledge of Italian

WORK EXPERIENCE

01/2014 – 12/2014

Administrative position in Marketing Department

Atlas d.d., Zagreb, Croatia

Creating textual content for the new travel websites being launched by the

company

Translation of different sorts of texts to English, Croatian and French

Proofreading of the general content published on the website

Geographical mapping required for company's booking system

Accustomed to work in team, cope in stressful situations and complete the

assignments within the deadline

06/2013 – 07/2013

Sales Advisor

H&M, City Center One, Zagreb, Croatia

Advised customers about clothes and answered questions

Ensured excellent customer service in accordance with corporate standards

********.*****@*****.***

MARKO JELENCIC 403-***-****

19 COUNTRY HILLS LINK N.W . CALGARY AB T3K 4N3

Maintained organization and neatness of department for man and kids clothes

12/2012 – 05/2013

Museum Assistant

Ethnographic Museum Zagreb, Zagreb, Croatia

Helped organize and supervise the “World of Toys” exhibition

Responsibly communicated and interpreted museum and exhibits information to

visitors

Participated in the development and organization of museum workshops and

helped conduct the execution of same

Used good judgment in critical problem resolution and in addressing customer

complaints

Conference Assistant 16/09/2011 - 21/09/2011

ICOM CECA ANNUAL CONFERENCE 2011, Zagreb, Croatia

Assisted in the overall organization of the conference

Facilitated the compilation and distribution of conference materials to all

conference participants

Managed the administrative tasks of the residence hall

Translated museum and exhibits information from Croatian to French and vice

versa to facilitate communication between conference participants

Receptionist 06/2004 - 09/2005

Hoteli Baška, Baška, island of Krk, Croatia

Worked directly with hotel guests coordinating, welcoming and answering any

questions with pleasant and professional manner

Showed dedication by working weekdays, nights and weekends

EDUCATION AND CERTIFICATIONS

2010 – 2015

Master of Education in French Language

Faculty of Humanities and Social Sciences, University of Zagreb

3, Ivana Lučića, 10000 Zagreb (Croatia)

Master of Museology and Heritage Management 2010 - 2012

Faculty of Humanities and Social Sciences, University of Zagreb

3, Ivana Lučića, 10000 Zagreb (Croatia)

Bachelor of Linguistics and French Language and Literature 2007 - 2010

Faculty of Humanities and Social Sciences, University of Zagreb

3, Ivana Lučića, 10000 Zagreb (Croatia)

REFERENCE AVAILABLE UPON REQUEST

Contact this candidate